General Motors Financial Company, Inc. Consumer Complaints
General Motors Financial Company, Inc. has received 9,192 consumer complaints filed with the Consumer Financial Protection Bureau. Below is a complete breakdown by product, issue, company response pattern, and geographic distribution.
Data last updated: Jun 1, 2026Key Takeaways
- 9,192 total complaints on file with the CFPB.
- Most complaints are about Vehicle loan or lease (2,896).
- Timely response rate: 99.9%.
- Consumer disputed rate: 27.3% of resolved complaints.
Complaints by Product
The following table shows how complaints against General Motors Financial Company, Inc. break down by financial product category.
| Product | Complaints | % of Total |
|---|---|---|
| Vehicle loan or lease | 2,896 | 31.5% |
| Credit reporting or other personal consumer reports | 2,358 | 25.7% |
| Credit reporting, credit repair services, or other personal consumer reports | 2,076 | 22.6% |
| Debt collection | 1,094 | 11.9% |
| Consumer Loan | 620 | 6.7% |
| Credit card | 27 | 0.3% |
| Credit reporting | 24 | 0.3% |
| Payday loan, title loan, or personal loan | 24 | 0.3% |
| Credit card or prepaid card | 17 | 0.2% |
| Bank account or service | 14 | 0.2% |
| Checking or savings account | 11 | 0.1% |
| Money transfer, virtual currency, or money service | 11 | 0.1% |
| Payday loan, title loan, personal loan, or advance loan | 11 | 0.1% |
| Debt or credit management | 5 | 0.1% |
| Mortgage | 3 | 0.0% |
| Other financial service | 1 | 0.0% |
Most Common Issues
These are the specific issues consumers most frequently report about General Motors Financial Company, Inc..
Company Response Breakdown
When consumers file complaints, General Motors Financial Company, Inc. responds in one of several ways. The breakdown below shows how General Motors Financial Company, Inc. has resolved complaints.
| Response | Count | Percentage |
|---|---|---|
| Closed with explanation | 7,689 | 83.6% |
| Closed with non-monetary relief | 1,343 | 14.6% |
| Closed with monetary relief | 104 | 1.1% |
| Closed | 29 | 0.3% |
| In progress | 27 | 0.3% |
Complaints by State
Top states where consumers have filed complaints against General Motors Financial Company, Inc..
| State | Complaints |
|---|---|
| Texas | 1,058 |
| Florida | 998 |
| California | 901 |
| Georgia | 566 |
| Michigan | 532 |
| New York | 518 |
| Illinois | 438 |
| Pennsylvania | 392 |
| Ohio | 306 |
| New Jersey | 294 |
| North Carolina | 265 |
| Massachusetts | 227 |
| Maryland | 220 |
| Louisiana | 193 |
| South Carolina | 179 |
| Virginia | 179 |
| Arizona | 153 |
| Tennessee | 138 |
| Indiana | 127 |
| Missouri | 113 |
Your Rights
What to do if you have a complaint against General Motors Financial Company, Inc.
- Contact General Motors Financial Company, Inc. directly. Many issues can be resolved by calling their customer service line or submitting a written complaint.
- File a complaint with the CFPB. Visit consumerfinance.gov/complaint. The company must respond within 15 days.
- File with your state attorney general. Your state AG's consumer protection division investigates patterns of complaint.
- Consult a consumer protection attorney. If you've suffered financial harm, an attorney can advise you on your legal options including potential lawsuits.
Frequently Asked Questions
-
How many complaints does General Motors Financial Company, Inc. have?
General Motors Financial Company, Inc. has 9,192 consumer complaints on file with the CFPB as of our last data refresh.
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What is the most common complaint about General Motors Financial Company, Inc.?
The most common issue reported is Incorrect information on your report with 2,212 complaints.
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How do I file a complaint against General Motors Financial Company, Inc.?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. The company is required to respond within 15 days. You can also contact your state attorney general or consult a consumer protection attorney.
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Does General Motors Financial Company, Inc. respond to complaints on time?
General Motors Financial Company, Inc. has a 99.9% timely response rate, meaning that percentage of complaints received a response within the CFPB's required timeframe.
Source: Consumer Financial Protection Bureau — Consumer Complaint Database. Accessed June 2026.