Klarna AB Consumer Complaints
Klarna AB has received 2,205 consumer complaints filed with the Consumer Financial Protection Bureau. Below is a complete breakdown by product, issue, company response pattern, and geographic distribution.
Data last updated: Jun 1, 2026Key Takeaways
- 2,205 total complaints on file with the CFPB.
- Most complaints are about Payday loan, title loan, personal loan, or advance loan (575).
- Timely response rate: 90.8%.
- Consumer disputed rate: 0.0% of resolved complaints.
Complaints by Product
The following table shows how complaints against Klarna AB break down by financial product category.
| Product | Complaints | % of Total |
|---|---|---|
| Payday loan, title loan, personal loan, or advance loan | 575 | 26.1% |
| Debt collection | 424 | 19.2% |
| Credit card | 389 | 17.6% |
| Credit reporting or other personal consumer reports | 336 | 15.2% |
| Money transfer, virtual currency, or money service | 162 | 7.3% |
| Payday loan, title loan, or personal loan | 91 | 4.1% |
| Credit card or prepaid card | 85 | 3.9% |
| Credit reporting, credit repair services, or other personal consumer reports | 57 | 2.6% |
| Checking or savings account | 49 | 2.2% |
| Prepaid card | 22 | 1.0% |
| Debt or credit management | 12 | 0.5% |
| Vehicle loan or lease | 2 | 0.1% |
| Student loan | 1 | 0.0% |
Most Common Issues
These are the specific issues consumers most frequently report about Klarna AB.
Company Response Breakdown
When consumers file complaints, Klarna AB responds in one of several ways. The breakdown below shows how Klarna AB has resolved complaints.
| Response | Count | Percentage |
|---|---|---|
| Closed with explanation | 2,028 | 92% |
| Closed with monetary relief | 103 | 4.7% |
| In progress | 69 | 3.1% |
| Closed with non-monetary relief | 4 | 0.2% |
| Untimely response | 1 | 0% |
Complaints by State
Top states where consumers have filed complaints against Klarna AB.
| State | Complaints |
|---|---|
| California | 262 |
| Texas | 204 |
| Florida | 187 |
| New York | 162 |
| Georgia | 142 |
| Pennsylvania | 91 |
| North Carolina | 90 |
| New Jersey | 83 |
| Illinois | 81 |
| Ohio | 64 |
| Virginia | 64 |
| Arizona | 60 |
| Maryland | 56 |
| Michigan | 53 |
| South Carolina | 51 |
| Massachusetts | 41 |
| Indiana | 37 |
| Tennessee | 35 |
| Nevada | 33 |
| Connecticut | 31 |
Your Rights
What to do if you have a complaint against Klarna AB
- Contact Klarna AB directly. Many issues can be resolved by calling their customer service line or submitting a written complaint.
- File a complaint with the CFPB. Visit consumerfinance.gov/complaint. The company must respond within 15 days.
- File with your state attorney general. Your state AG's consumer protection division investigates patterns of complaint.
- Consult a consumer protection attorney. If you've suffered financial harm, an attorney can advise you on your legal options including potential lawsuits.
Frequently Asked Questions
-
How many complaints does Klarna AB have?
Klarna AB has 2,205 consumer complaints on file with the CFPB as of our last data refresh.
-
What is the most common complaint about Klarna AB?
The most common issue reported is Problem with a purchase shown on your statement with 327 complaints.
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How do I file a complaint against Klarna AB?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. The company is required to respond within 15 days. You can also contact your state attorney general or consult a consumer protection attorney.
-
Does Klarna AB respond to complaints on time?
Klarna AB has a 90.8% timely response rate, meaning that percentage of complaints received a response within the CFPB's required timeframe.
Source: Consumer Financial Protection Bureau — Consumer Complaint Database. Accessed June 2026.