Key Takeaways

  • 66 total complaints on file with the CFPB.
  • Most complaints are about Debt collection (25).
  • Timely response rate: 98.5%.
  • Consumer disputed rate: 0.0% of resolved complaints.
66 Total complaints
98.5% Timely response rate
0.0% Consumer disputed rate
Debt collection Most common product

Complaints by Product

The following table shows how complaints against Loan South Finance & Tax Service of Troy, LLC break down by financial product category.

Product Complaints % of Total
Debt collection 25 37.9%
Payday loan, title loan, personal loan, or advance loan 22 33.3%
Credit reporting or other personal consumer reports 11 16.7%
Credit reporting, credit repair services, or other personal consumer reports 4 6.1%
Payday loan, title loan, or personal loan 3 4.5%
Credit card or prepaid card 1 1.5%

Most Common Issues

These are the specific issues consumers most frequently report about Loan South Finance & Tax Service of Troy, LLC.

Incorrect information on your report 12
Problem when making payments 12
Attempts to collect debt not owed 8
Struggling to pay your loan 6
Took or threatened to take negative or legal action 6
Communication tactics 5
Improper use of your report 4
Written notification about debt 3
Charged fees or interest you didn't expect 2
Problem with the payoff process at the end of the loan 2

Company Response Breakdown

When consumers file complaints, Loan South Finance & Tax Service of Troy, LLC responds in one of several ways. The breakdown below shows how Loan South Finance & Tax Service of Troy, LLC has resolved complaints.

Response Count Percentage
Closed with explanation 65 98.5%
Closed with non-monetary relief 1 1.5%

Complaints by State

Top states where consumers have filed complaints against Loan South Finance & Tax Service of Troy, LLC.

State Complaints
Georgia 24
Tennessee 16
Texas 14
Alabama 10
Mississippi 1
Oregon 1

Your Rights

What to do if you have a complaint against Loan South Finance & Tax Service of Troy, LLC

  1. Contact Loan South Finance & Tax Service of Troy, LLC directly. Many issues can be resolved by calling their customer service line or submitting a written complaint.
  2. File a complaint with the CFPB. Visit consumerfinance.gov/complaint. The company must respond within 15 days.
  3. File with your state attorney general. Your state AG's consumer protection division investigates patterns of complaint.
  4. Consult a consumer protection attorney. If you've suffered financial harm, an attorney can advise you on your legal options including potential lawsuits.

Frequently Asked Questions

  • How many complaints does Loan South Finance & Tax Service of Troy, LLC have?

    Loan South Finance & Tax Service of Troy, LLC has 66 consumer complaints on file with the CFPB as of our last data refresh.

  • What is the most common complaint about Loan South Finance & Tax Service of Troy, LLC?

    The most common issue reported is Incorrect information on your report with 12 complaints.

  • How do I file a complaint against Loan South Finance & Tax Service of Troy, LLC?

    You can file a complaint with the CFPB at consumerfinance.gov/complaint. The company is required to respond within 15 days. You can also contact your state attorney general or consult a consumer protection attorney.

  • Does Loan South Finance & Tax Service of Troy, LLC respond to complaints on time?

    Loan South Finance & Tax Service of Troy, LLC has a 98.5% timely response rate, meaning that percentage of complaints received a response within the CFPB's required timeframe.

Source: Consumer Financial Protection Bureau — Consumer Complaint Database. Accessed June 2026.