Advance America, Cash Advance Centers, Inc. Consumer Complaints
Advance America, Cash Advance Centers, Inc. has received 1,089 consumer complaints filed with the Consumer Financial Protection Bureau. Below is a complete breakdown by product, issue, company response pattern, and geographic distribution.
Data last updated: Jun 1, 2026Key Takeaways
- 1,089 total complaints on file with the CFPB.
- Most complaints are about Debt collection (456).
- Timely response rate: 96.7%.
- Consumer disputed rate: 12.9% of resolved complaints.
Complaints by Product
The following table shows how complaints against Advance America, Cash Advance Centers, Inc. break down by financial product category.
| Product | Complaints | % of Total |
|---|---|---|
| Debt collection | 456 | 41.9% |
| Payday loan, title loan, or personal loan | 226 | 20.8% |
| Payday loan, title loan, personal loan, or advance loan | 153 | 14.0% |
| Payday loan | 146 | 13.4% |
| Credit reporting or other personal consumer reports | 51 | 4.7% |
| Credit reporting, credit repair services, or other personal consumer reports | 23 | 2.1% |
| Consumer Loan | 17 | 1.6% |
| Checking or savings account | 6 | 0.6% |
| Money transfer, virtual currency, or money service | 5 | 0.5% |
| Vehicle loan or lease | 3 | 0.3% |
| Credit card | 1 | 0.1% |
| Debt or credit management | 1 | 0.1% |
| Other financial service | 1 | 0.1% |
Most Common Issues
These are the specific issues consumers most frequently report about Advance America, Cash Advance Centers, Inc..
Company Response Breakdown
When consumers file complaints, Advance America, Cash Advance Centers, Inc. responds in one of several ways. The breakdown below shows how Advance America, Cash Advance Centers, Inc. has resolved complaints.
| Response | Count | Percentage |
|---|---|---|
| Closed with explanation | 1,046 | 96.1% |
| Closed with monetary relief | 21 | 1.9% |
| In progress | 9 | 0.8% |
| Closed with non-monetary relief | 8 | 0.7% |
| Untimely response | 3 | 0.3% |
| Closed | 2 | 0.2% |
Complaints by State
Top states where consumers have filed complaints against Advance America, Cash Advance Centers, Inc..
| State | Complaints |
|---|---|
| California | 178 |
| Texas | 137 |
| Florida | 109 |
| Ohio | 83 |
| South Carolina | 61 |
| Michigan | 51 |
| Alabama | 50 |
| Tennessee | 48 |
| Kansas | 36 |
| Indiana | 32 |
| Louisiana | 32 |
| Missouri | 32 |
| Mississippi | 24 |
| Nevada | 20 |
| Virginia | 20 |
| Wisconsin | 20 |
| Georgia | 13 |
| Oklahoma | 13 |
| Colorado | 12 |
| North Carolina | 12 |
Your Rights
What to do if you have a complaint against Advance America, Cash Advance Centers, Inc.
- Contact Advance America, Cash Advance Centers, Inc. directly. Many issues can be resolved by calling their customer service line or submitting a written complaint.
- File a complaint with the CFPB. Visit consumerfinance.gov/complaint. The company must respond within 15 days.
- File with your state attorney general. Your state AG's consumer protection division investigates patterns of complaint.
- Consult a consumer protection attorney. If you've suffered financial harm, an attorney can advise you on your legal options including potential lawsuits.
Frequently Asked Questions
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How many complaints does Advance America, Cash Advance Centers, Inc. have?
Advance America, Cash Advance Centers, Inc. has 1,089 consumer complaints on file with the CFPB as of our last data refresh.
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What is the most common complaint about Advance America, Cash Advance Centers, Inc.?
The most common issue reported is Communication tactics with 107 complaints.
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How do I file a complaint against Advance America, Cash Advance Centers, Inc.?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. The company is required to respond within 15 days. You can also contact your state attorney general or consult a consumer protection attorney.
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Does Advance America, Cash Advance Centers, Inc. respond to complaints on time?
Advance America, Cash Advance Centers, Inc. has a 96.7% timely response rate, meaning that percentage of complaints received a response within the CFPB's required timeframe.
Source: Consumer Financial Protection Bureau — Consumer Complaint Database. Accessed June 2026.