Aes/pheaa Consumer Complaints
Aes/pheaa has received 16,465 consumer complaints filed with the Consumer Financial Protection Bureau. Below is a complete breakdown by product, issue, company response pattern, and geographic distribution.
Data last updated: Jun 1, 2026Key Takeaways
- 16,465 total complaints on file with the CFPB.
- Most complaints are about Student loan (12,966).
- Timely response rate: 99.9%.
- Consumer disputed rate: 19.5% of resolved complaints.
Complaints by Product
The following table shows how complaints against Aes/pheaa break down by financial product category.
| Product | Complaints | % of Total |
|---|---|---|
| Student loan | 12,966 | 78.7% |
| Credit reporting, credit repair services, or other personal consumer reports | 2,213 | 13.4% |
| Debt collection | 969 | 5.9% |
| Credit reporting or other personal consumer reports | 232 | 1.4% |
| Credit card or prepaid card | 25 | 0.2% |
| Credit reporting | 17 | 0.1% |
| Payday loan, title loan, or personal loan | 11 | 0.1% |
| Checking or savings account | 7 | 0.0% |
| Money transfer, virtual currency, or money service | 7 | 0.0% |
| Bank account or service | 5 | 0.0% |
| Consumer Loan | 5 | 0.0% |
| Credit card | 3 | 0.0% |
| Debt or credit management | 2 | 0.0% |
| Other financial service | 2 | 0.0% |
| Mortgage | 1 | 0.0% |
Most Common Issues
These are the specific issues consumers most frequently report about Aes/pheaa.
Company Response Breakdown
When consumers file complaints, Aes/pheaa responds in one of several ways. The breakdown below shows how Aes/pheaa has resolved complaints.
| Response | Count | Percentage |
|---|---|---|
| Closed with explanation | 12,674 | 77% |
| Closed with non-monetary relief | 3,376 | 20.5% |
| Closed with monetary relief | 289 | 1.8% |
| Closed without relief | 116 | 0.7% |
| In progress | 10 | 0.1% |
Complaints by State
Top states where consumers have filed complaints against Aes/pheaa.
| State | Complaints |
|---|---|
| California | 1,592 |
| New York | 1,192 |
| Pennsylvania | 1,162 |
| Texas | 1,139 |
| Florida | 1,103 |
| Georgia | 733 |
| Illinois | 638 |
| Ohio | 591 |
| Virginia | 566 |
| Maryland | 561 |
| North Carolina | 485 |
| Michigan | 471 |
| New Jersey | 445 |
| Massachusetts | 406 |
| Washington | 315 |
| Colorado | 292 |
| Arizona | 288 |
| Missouri | 277 |
| Tennessee | 276 |
| Minnesota | 266 |
Your Rights
What to do if you have a complaint against Aes/pheaa
- Contact Aes/pheaa directly. Many issues can be resolved by calling their customer service line or submitting a written complaint.
- File a complaint with the CFPB. Visit consumerfinance.gov/complaint. The company must respond within 15 days.
- File with your state attorney general. Your state AG's consumer protection division investigates patterns of complaint.
- Consult a consumer protection attorney. If you've suffered financial harm, an attorney can advise you on your legal options including potential lawsuits.
Frequently Asked Questions
-
How many complaints does Aes/pheaa have?
Aes/pheaa has 16,465 consumer complaints on file with the CFPB as of our last data refresh.
-
What is the most common complaint about Aes/pheaa?
The most common issue reported is Dealing with your lender or servicer with 7,193 complaints.
-
How do I file a complaint against Aes/pheaa?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. The company is required to respond within 15 days. You can also contact your state attorney general or consult a consumer protection attorney.
-
Does Aes/pheaa respond to complaints on time?
Aes/pheaa has a 99.9% timely response rate, meaning that percentage of complaints received a response within the CFPB's required timeframe.
Source: Consumer Financial Protection Bureau — Consumer Complaint Database. Accessed June 2026.