Washington Consumer Complaints
Consumers in Washington have filed 143,289 complaints with the Consumer Financial Protection Bureau. Below is a breakdown by product, company, and specific issue.
Data last updated: Jun 1, 2026Key Takeaways
- 143,289 total complaints from Washington.
- 18.3 complaints per 1,000 residents.
- Top complaint category: Credit reporting or other personal consumer reports.
- Most-complained-about company: Equifax, Inc..
Complaints by Product in Washington
Financial product categories with the most complaints from Washington consumers. Click a product to see the detailed breakdown for this state.
| Product | Complaints | % of Total |
|---|---|---|
| Credit reporting or other personal consumer reports | 73,249 | 51.1% |
| Credit reporting, credit repair services, or other personal consumer reports | 16,057 | 11.2% |
| Debt collection | 13,949 | 9.7% |
| Mortgage | 10,159 | 7.1% |
| Checking or savings account | 6,642 | 4.6% |
| Credit card | 5,667 | 4.0% |
| Credit card or prepaid card | 4,056 | 2.8% |
| Student loan | 3,067 | 2.1% |
| Money transfer, virtual currency, or money service | 3,002 | 2.1% |
| Credit reporting | 2,520 | 1.8% |
| Bank account or service | 1,597 | 1.1% |
| Vehicle loan or lease | 1,020 | 0.7% |
| Payday loan, title loan, personal loan, or advance loan | 535 | 0.4% |
| Payday loan, title loan, or personal loan | 532 | 0.4% |
| Consumer Loan | 454 | 0.3% |
| Prepaid card | 436 | 0.3% |
| Debt or credit management | 121 | 0.1% |
| Money transfers | 117 | 0.1% |
| Payday loan | 89 | 0.1% |
| Other financial service | 19 | 0.0% |
Most-Complained-About Companies in Washington
These companies receive the most complaints from consumers in Washington.
| Company | Complaints |
|---|---|
| Equifax, Inc. | 30,239 |
| TransUnion Intermediate Holdings, Inc. | 30,077 |
| Experian Information Solutions Inc. | 25,907 |
| Bank of America, National Association | 4,279 |
| JPMorgan Chase & Co. | 3,334 |
| Wells Fargo & Company | 3,008 |
| Citibank, N.A. | 2,400 |
| Capital One Financial Corporation | 2,103 |
| U.S. Bancorp | 1,644 |
| Navient Solutions, LLC. | 1,252 |
| American Express Company | 1,171 |
| Synchrony Financial | 1,140 |
| Paypal Holdings, Inc | 820 |
| Ocwen Financial Corporation | 758 |
| Encore Capital Group Inc. | 750 |
| Portfolio Recovery Associates, LLC | 750 |
| Block, Inc. | 727 |
| Boeing Employees' Credit Union | 710 |
| Keycorp | 701 |
| Bread Financial Holdings, Inc. | 599 |
| CL Holdings LLC | 560 |
| Navy Federal Credit Union | 543 |
| Discover Bank | 542 |
| Mohela | 539 |
| Resurgent Capital Services L.P. | 505 |
Common Issues in Washington
File a Complaint in Washington
If you're having an issue with a financial company in Washington, you have several options:
- CFPB: File online at consumerfinance.gov/complaint
- Washington Attorney General: Contact your state AG's consumer protection division
- Legal help: Find free legal aid in Washington
Frequently Asked Questions
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How many consumer complaints have been filed in Washington?
143,289 consumer complaints from Washington have been filed with the CFPB. This represents a per-capita rate of 18.3 complaints per 1,000 residents.
-
What is the most common complaint in Washington?
The most common product category for complaints in Washington is Credit reporting or other personal consumer reports with 73,249 complaints.
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Which company gets the most complaints in Washington?
Equifax, Inc. leads with 30,239 complaints from Washington consumers. View their full complaint profile.
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How do I file a consumer complaint in Washington?
You can file a complaint with the CFPB at consumerfinance.gov/complaint, or contact the Washington Attorney General's consumer protection division.
Source: Consumer Financial Protection Bureau — Consumer Complaint Database. Accessed June 2026.