Ally Financial Inc. Consumer Complaints
Ally Financial Inc. has received 28,639 consumer complaints filed with the Consumer Financial Protection Bureau. Below is a complete breakdown by product, issue, company response pattern, and geographic distribution.
Data last updated: Jun 1, 2026Key Takeaways
- 28,639 total complaints on file with the CFPB.
- Most complaints are about Vehicle loan or lease (6,956).
- Timely response rate: 100.0%.
- Consumer disputed rate: 16.7% of resolved complaints.
Complaints by Product
The following table shows how complaints against Ally Financial Inc. break down by financial product category.
| Product | Complaints | % of Total |
|---|---|---|
| Vehicle loan or lease | 6,956 | 24.3% |
| Credit reporting or other personal consumer reports | 6,164 | 21.5% |
| Credit reporting, credit repair services, or other personal consumer reports | 4,225 | 14.8% |
| Checking or savings account | 4,218 | 14.7% |
| Debt collection | 2,478 | 8.7% |
| Consumer Loan | 2,094 | 7.3% |
| Bank account or service | 777 | 2.7% |
| Credit card | 485 | 1.7% |
| Money transfer, virtual currency, or money service | 396 | 1.4% |
| Mortgage | 333 | 1.2% |
| Credit card or prepaid card | 219 | 0.8% |
| Payday loan, title loan, or personal loan | 154 | 0.5% |
| Payday loan, title loan, personal loan, or advance loan | 67 | 0.2% |
| Credit reporting | 37 | 0.1% |
| Debt or credit management | 20 | 0.1% |
| Money transfers | 7 | 0.0% |
| Student loan | 5 | 0.0% |
| Other financial service | 3 | 0.0% |
| Prepaid card | 1 | 0.0% |
Most Common Issues
These are the specific issues consumers most frequently report about Ally Financial Inc..
Company Response Breakdown
When consumers file complaints, Ally Financial Inc. responds in one of several ways. The breakdown below shows how Ally Financial Inc. has resolved complaints.
| Response | Count | Percentage |
|---|---|---|
| Closed with explanation | 24,728 | 86.3% |
| Closed with non-monetary relief | 2,145 | 7.5% |
| Closed with monetary relief | 1,278 | 4.5% |
| In progress | 394 | 1.4% |
| Closed without relief | 59 | 0.2% |
| Closed | 25 | 0.1% |
| Closed with relief | 9 | 0% |
| Untimely response | 1 | 0% |
Complaints by State
Top states where consumers have filed complaints against Ally Financial Inc..
| State | Complaints |
|---|---|
| Florida | 3,008 |
| Texas | 2,915 |
| California | 2,830 |
| Georgia | 1,874 |
| New York | 1,541 |
| Illinois | 1,330 |
| Pennsylvania | 1,318 |
| New Jersey | 1,099 |
| Michigan | 1,066 |
| North Carolina | 1,040 |
| Ohio | 926 |
| Maryland | 838 |
| Virginia | 687 |
| Arizona | 595 |
| Tennessee | 549 |
| Massachusetts | 527 |
| South Carolina | 502 |
| Alabama | 423 |
| Louisiana | 420 |
| Missouri | 420 |
Your Rights
What to do if you have a complaint against Ally Financial Inc.
- Contact Ally Financial Inc. directly. Many issues can be resolved by calling their customer service line or submitting a written complaint.
- File a complaint with the CFPB. Visit consumerfinance.gov/complaint. The company must respond within 15 days.
- File with your state attorney general. Your state AG's consumer protection division investigates patterns of complaint.
- Consult a consumer protection attorney. If you've suffered financial harm, an attorney can advise you on your legal options including potential lawsuits.
Frequently Asked Questions
-
How many complaints does Ally Financial Inc. have?
Ally Financial Inc. has 28,639 consumer complaints on file with the CFPB as of our last data refresh.
-
What is the most common complaint about Ally Financial Inc.?
The most common issue reported is Improper use of your report with 5,046 complaints.
-
How do I file a complaint against Ally Financial Inc.?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. The company is required to respond within 15 days. You can also contact your state attorney general or consult a consumer protection attorney.
-
Does Ally Financial Inc. respond to complaints on time?
Ally Financial Inc. has a 100.0% timely response rate, meaning that percentage of complaints received a response within the CFPB's required timeframe.
Source: Consumer Financial Protection Bureau — Consumer Complaint Database. Accessed June 2026.