Axos Financial, Inc. Consumer Complaints
Axos Financial, Inc. has received 1,138 consumer complaints filed with the Consumer Financial Protection Bureau. Below is a complete breakdown by product, issue, company response pattern, and geographic distribution.
Data last updated: Jun 1, 2026Key Takeaways
- 1,138 total complaints on file with the CFPB.
- Most complaints are about Checking or savings account (725).
- Timely response rate: 99.6%.
- Consumer disputed rate: 0.0% of resolved complaints.
Complaints by Product
The following table shows how complaints against Axos Financial, Inc. break down by financial product category.
| Product | Complaints | % of Total |
|---|---|---|
| Checking or savings account | 725 | 63.7% |
| Mortgage | 165 | 14.5% |
| Credit reporting or other personal consumer reports | 51 | 4.5% |
| Money transfer, virtual currency, or money service | 43 | 3.8% |
| Credit reporting, credit repair services, or other personal consumer reports | 41 | 3.6% |
| Vehicle loan or lease | 37 | 3.3% |
| Credit card or prepaid card | 20 | 1.8% |
| Payday loan, title loan, or personal loan | 18 | 1.6% |
| Debt collection | 17 | 1.5% |
| Payday loan, title loan, personal loan, or advance loan | 15 | 1.3% |
| Credit card | 3 | 0.3% |
| Prepaid card | 2 | 0.2% |
| Debt or credit management | 1 | 0.1% |
Most Common Issues
These are the specific issues consumers most frequently report about Axos Financial, Inc..
Company Response Breakdown
When consumers file complaints, Axos Financial, Inc. responds in one of several ways. The breakdown below shows how Axos Financial, Inc. has resolved complaints.
| Response | Count | Percentage |
|---|---|---|
| Closed with explanation | 1,136 | 99.8% |
| In progress | 2 | 0.2% |
Complaints by State
Top states where consumers have filed complaints against Axos Financial, Inc..
| State | Complaints |
|---|---|
| California | 221 |
| Florida | 106 |
| Texas | 85 |
| New York | 72 |
| Illinois | 48 |
| Georgia | 39 |
| Pennsylvania | 38 |
| Ohio | 37 |
| New Jersey | 34 |
| Virginia | 32 |
| North Carolina | 31 |
| Arizona | 26 |
| Maryland | 26 |
| Michigan | 24 |
| Nevada | 22 |
| Massachusetts | 21 |
| Washington | 21 |
| Colorado | 19 |
| Connecticut | 18 |
| Tennessee | 17 |
Your Rights
What to do if you have a complaint against Axos Financial, Inc.
- Contact Axos Financial, Inc. directly. Many issues can be resolved by calling their customer service line or submitting a written complaint.
- File a complaint with the CFPB. Visit consumerfinance.gov/complaint. The company must respond within 15 days.
- File with your state attorney general. Your state AG's consumer protection division investigates patterns of complaint.
- Consult a consumer protection attorney. If you've suffered financial harm, an attorney can advise you on your legal options including potential lawsuits.
Frequently Asked Questions
-
How many complaints does Axos Financial, Inc. have?
Axos Financial, Inc. has 1,138 consumer complaints on file with the CFPB as of our last data refresh.
-
What is the most common complaint about Axos Financial, Inc.?
The most common issue reported is Managing an account with 448 complaints.
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How do I file a complaint against Axos Financial, Inc.?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. The company is required to respond within 15 days. You can also contact your state attorney general or consult a consumer protection attorney.
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Does Axos Financial, Inc. respond to complaints on time?
Axos Financial, Inc. has a 99.6% timely response rate, meaning that percentage of complaints received a response within the CFPB's required timeframe.
Source: Consumer Financial Protection Bureau — Consumer Complaint Database. Accessed June 2026.