Capital Accounts, LLC Consumer Complaints
Capital Accounts, LLC has received 1,440 consumer complaints filed with the Consumer Financial Protection Bureau. Below is a complete breakdown by product, issue, company response pattern, and geographic distribution.
Data last updated: Jun 1, 2026Key Takeaways
- 1,440 total complaints on file with the CFPB.
- Most complaints are about Debt collection (1,148).
- Timely response rate: 63.3%.
- Consumer disputed rate: 33.5% of resolved complaints.
Complaints by Product
The following table shows how complaints against Capital Accounts, LLC break down by financial product category.
| Product | Complaints | % of Total |
|---|---|---|
| Debt collection | 1,148 | 79.7% |
| Credit reporting, credit repair services, or other personal consumer reports | 155 | 10.8% |
| Credit reporting or other personal consumer reports | 70 | 4.9% |
| Credit card | 32 | 2.2% |
| Checking or savings account | 18 | 1.3% |
| Consumer Loan | 3 | 0.2% |
| Credit reporting | 3 | 0.2% |
| Money transfer, virtual currency, or money service | 3 | 0.2% |
| Vehicle loan or lease | 3 | 0.2% |
| Debt or credit management | 2 | 0.1% |
| Credit card or prepaid card | 1 | 0.1% |
| Payday loan, title loan, or personal loan | 1 | 0.1% |
| Payday loan, title loan, personal loan, or advance loan | 1 | 0.1% |
Most Common Issues
These are the specific issues consumers most frequently report about Capital Accounts, LLC.
Company Response Breakdown
When consumers file complaints, Capital Accounts, LLC responds in one of several ways. The breakdown below shows how Capital Accounts, LLC has resolved complaints.
| Response | Count | Percentage |
|---|---|---|
| Closed with explanation | 1,233 | 85.6% |
| Untimely response | 175 | 12.2% |
| Closed with non-monetary relief | 27 | 1.9% |
| Closed | 5 | 0.3% |
Complaints by State
Top states where consumers have filed complaints against Capital Accounts, LLC.
| State | Complaints |
|---|---|
| Texas | 193 |
| California | 167 |
| Georgia | 160 |
| Florida | 134 |
| New York | 115 |
| North Carolina | 56 |
| Pennsylvania | 52 |
| Maryland | 45 |
| Tennessee | 45 |
| Virginia | 44 |
| New Jersey | 40 |
| Illinois | 38 |
| Ohio | 35 |
| Alabama | 34 |
| South Carolina | 34 |
| Missouri | 28 |
| Louisiana | 27 |
| Michigan | 22 |
| Arizona | 15 |
| Colorado | 14 |
Your Rights
What to do if you have a complaint against Capital Accounts, LLC
- Contact Capital Accounts, LLC directly. Many issues can be resolved by calling their customer service line or submitting a written complaint.
- File a complaint with the CFPB. Visit consumerfinance.gov/complaint. The company must respond within 15 days.
- File with your state attorney general. Your state AG's consumer protection division investigates patterns of complaint.
- Consult a consumer protection attorney. If you've suffered financial harm, an attorney can advise you on your legal options including potential lawsuits.
Frequently Asked Questions
-
How many complaints does Capital Accounts, LLC have?
Capital Accounts, LLC has 1,440 consumer complaints on file with the CFPB as of our last data refresh.
-
What is the most common complaint about Capital Accounts, LLC?
The most common issue reported is Attempts to collect debt not owed with 420 complaints.
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How do I file a complaint against Capital Accounts, LLC?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. The company is required to respond within 15 days. You can also contact your state attorney general or consult a consumer protection attorney.
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Does Capital Accounts, LLC respond to complaints on time?
Capital Accounts, LLC has a 63.3% timely response rate, meaning that percentage of complaints received a response within the CFPB's required timeframe.
Source: Consumer Financial Protection Bureau — Consumer Complaint Database. Accessed June 2026.