Citibank, N.A. Consumer Complaints
Citibank, N.A. has received 134,203 consumer complaints filed with the Consumer Financial Protection Bureau. Below is a complete breakdown by product, issue, company response pattern, and geographic distribution.
Data last updated: Jun 1, 2026Key Takeaways
- 134,203 total complaints on file with the CFPB.
- Most complaints are about Credit card (38,473).
- Timely response rate: 99.7%.
- Consumer disputed rate: 19.3% of resolved complaints.
Complaints by Product
The following table shows how complaints against Citibank, N.A. break down by financial product category.
| Product | Complaints | % of Total |
|---|---|---|
| Credit card | 38,473 | 28.7% |
| Credit card or prepaid card | 25,033 | 18.7% |
| Checking or savings account | 19,196 | 14.3% |
| Debt collection | 11,751 | 8.8% |
| Credit reporting or other personal consumer reports | 11,111 | 8.3% |
| Mortgage | 10,407 | 7.8% |
| Credit reporting, credit repair services, or other personal consumer reports | 9,071 | 6.8% |
| Bank account or service | 4,450 | 3.3% |
| Money transfer, virtual currency, or money service | 1,961 | 1.5% |
| Consumer Loan | 765 | 0.6% |
| Student loan | 754 | 0.6% |
| Prepaid card | 273 | 0.2% |
| Credit reporting | 267 | 0.2% |
| Payday loan, title loan, or personal loan | 241 | 0.2% |
| Payday loan, title loan, personal loan, or advance loan | 181 | 0.1% |
| Money transfers | 102 | 0.1% |
| Vehicle loan or lease | 59 | 0.0% |
| Debt or credit management | 52 | 0.0% |
| Other financial service | 34 | 0.0% |
| Payday loan | 22 | 0.0% |
Most Common Issues
These are the specific issues consumers most frequently report about Citibank, N.A..
Company Response Breakdown
When consumers file complaints, Citibank, N.A. responds in one of several ways. The breakdown below shows how Citibank, N.A. has resolved complaints.
| Response | Count | Percentage |
|---|---|---|
| Closed with explanation | 83,868 | 62.5% |
| Closed with non-monetary relief | 24,039 | 17.9% |
| Closed with monetary relief | 23,434 | 17.5% |
| Closed without relief | 1,347 | 1% |
| Closed with relief | 681 | 0.5% |
| In progress | 587 | 0.4% |
| Closed | 176 | 0.1% |
| Untimely response | 70 | 0.1% |
Complaints by State
Top states where consumers have filed complaints against Citibank, N.A..
| State | Complaints |
|---|---|
| California | 22,383 |
| New York | 15,728 |
| Florida | 12,553 |
| Texas | 9,821 |
| Illinois | 5,838 |
| New Jersey | 5,577 |
| Georgia | 4,805 |
| Pennsylvania | 4,424 |
| Ohio | 3,384 |
| North Carolina | 3,359 |
| Virginia | 3,351 |
| Maryland | 3,330 |
| Massachusetts | 3,255 |
| Michigan | 2,845 |
| Arizona | 2,532 |
| Washington | 2,400 |
| Colorado | 1,790 |
| Connecticut | 1,729 |
| Nevada | 1,590 |
| Tennessee | 1,516 |
Your Rights
What to do if you have a complaint against Citibank, N.A.
- Contact Citibank, N.A. directly. Many issues can be resolved by calling their customer service line or submitting a written complaint.
- File a complaint with the CFPB. Visit consumerfinance.gov/complaint. The company must respond within 15 days.
- File with your state attorney general. Your state AG's consumer protection division investigates patterns of complaint.
- Consult a consumer protection attorney. If you've suffered financial harm, an attorney can advise you on your legal options including potential lawsuits.
Frequently Asked Questions
-
How many complaints does Citibank, N.A. have?
Citibank, N.A. has 134,203 consumer complaints on file with the CFPB as of our last data refresh.
-
What is the most common complaint about Citibank, N.A.?
The most common issue reported is Problem with a purchase shown on your statement with 16,164 complaints.
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How do I file a complaint against Citibank, N.A.?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. The company is required to respond within 15 days. You can also contact your state attorney general or consult a consumer protection attorney.
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Does Citibank, N.A. respond to complaints on time?
Citibank, N.A. has a 99.7% timely response rate, meaning that percentage of complaints received a response within the CFPB's required timeframe.
Source: Consumer Financial Protection Bureau — Consumer Complaint Database. Accessed June 2026.