Coinbase, Inc. Consumer Complaints
Coinbase, Inc. has received 9,463 consumer complaints filed with the Consumer Financial Protection Bureau. Below is a complete breakdown by product, issue, company response pattern, and geographic distribution.
Data last updated: Jun 1, 2026Key Takeaways
- 9,463 total complaints on file with the CFPB.
- Most complaints are about Money transfer, virtual currency, or money service (8,965).
- Timely response rate: 99.6%.
- Consumer disputed rate: 36.8% of resolved complaints.
Complaints by Product
The following table shows how complaints against Coinbase, Inc. break down by financial product category.
| Product | Complaints | % of Total |
|---|---|---|
| Money transfer, virtual currency, or money service | 8,965 | 94.7% |
| Checking or savings account | 252 | 2.7% |
| Credit card or prepaid card | 91 | 1.0% |
| Credit card | 75 | 0.8% |
| Prepaid card | 23 | 0.2% |
| Debt collection | 15 | 0.2% |
| Virtual currency | 15 | 0.2% |
| Credit reporting or other personal consumer reports | 12 | 0.1% |
| Payday loan, title loan, or personal loan | 4 | 0.0% |
| Credit reporting, credit repair services, or other personal consumer reports | 3 | 0.0% |
| Payday loan, title loan, personal loan, or advance loan | 3 | 0.0% |
| Bank account or service | 2 | 0.0% |
| Debt or credit management | 1 | 0.0% |
| Mortgage | 1 | 0.0% |
| Other financial service | 1 | 0.0% |
Most Common Issues
These are the specific issues consumers most frequently report about Coinbase, Inc..
Company Response Breakdown
When consumers file complaints, Coinbase, Inc. responds in one of several ways. The breakdown below shows how Coinbase, Inc. has resolved complaints.
| Response | Count | Percentage |
|---|---|---|
| Closed with explanation | 7,539 | 79.7% |
| Closed with monetary relief | 1,734 | 18.3% |
| In progress | 185 | 2% |
| Closed with non-monetary relief | 3 | 0% |
| Closed | 2 | 0% |
Complaints by State
Top states where consumers have filed complaints against Coinbase, Inc..
| State | Complaints |
|---|---|
| California | 1,465 |
| Florida | 793 |
| New York | 759 |
| Texas | 587 |
| Illinois | 313 |
| New Jersey | 287 |
| Washington | 281 |
| Georgia | 261 |
| Pennsylvania | 242 |
| Virginia | 221 |
| North Carolina | 206 |
| Massachusetts | 185 |
| Colorado | 184 |
| Michigan | 181 |
| Arizona | 163 |
| Maryland | 160 |
| Ohio | 157 |
| Nevada | 124 |
| Oregon | 117 |
| Tennessee | 113 |
Your Rights
What to do if you have a complaint against Coinbase, Inc.
- Contact Coinbase, Inc. directly. Many issues can be resolved by calling their customer service line or submitting a written complaint.
- File a complaint with the CFPB. Visit consumerfinance.gov/complaint. The company must respond within 15 days.
- File with your state attorney general. Your state AG's consumer protection division investigates patterns of complaint.
- Consult a consumer protection attorney. If you've suffered financial harm, an attorney can advise you on your legal options including potential lawsuits.
Frequently Asked Questions
-
How many complaints does Coinbase, Inc. have?
Coinbase, Inc. has 9,463 consumer complaints on file with the CFPB as of our last data refresh.
-
What is the most common complaint about Coinbase, Inc.?
The most common issue reported is Fraud or scam with 2,307 complaints.
-
How do I file a complaint against Coinbase, Inc.?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. The company is required to respond within 15 days. You can also contact your state attorney general or consult a consumer protection attorney.
-
Does Coinbase, Inc. respond to complaints on time?
Coinbase, Inc. has a 99.6% timely response rate, meaning that percentage of complaints received a response within the CFPB's required timeframe.
Source: Consumer Financial Protection Bureau — Consumer Complaint Database. Accessed June 2026.