Experian Information Solutions Inc. Consumer Complaints
Experian Information Solutions Inc. has received 3,665,866 consumer complaints filed with the Consumer Financial Protection Bureau. Below is a complete breakdown by product, issue, company response pattern, and geographic distribution.
Data last updated: Jun 1, 2026Key Takeaways
- 3,665,866 total complaints on file with the CFPB.
- Most complaints are about Credit reporting or other personal consumer reports (2,982,233).
- Timely response rate: 100.0%.
- Consumer disputed rate: 11.7% of resolved complaints.
Complaints by Product
The following table shows how complaints against Experian Information Solutions Inc. break down by financial product category.
| Product | Complaints | % of Total |
|---|---|---|
| Credit reporting or other personal consumer reports | 2,982,233 | 81.4% |
| Credit reporting, credit repair services, or other personal consumer reports | 568,367 | 15.5% |
| Debt collection | 49,427 | 1.3% |
| Credit reporting | 45,378 | 1.2% |
| Credit card | 15,983 | 0.4% |
| Credit card or prepaid card | 1,910 | 0.1% |
| Debt or credit management | 657 | 0.0% |
| Vehicle loan or lease | 622 | 0.0% |
| Checking or savings account | 387 | 0.0% |
| Student loan | 278 | 0.0% |
| Mortgage | 172 | 0.0% |
| Payday loan, title loan, personal loan, or advance loan | 147 | 0.0% |
| Money transfer, virtual currency, or money service | 102 | 0.0% |
| Payday loan, title loan, or personal loan | 102 | 0.0% |
| Consumer Loan | 40 | 0.0% |
| Prepaid card | 30 | 0.0% |
| Bank account or service | 22 | 0.0% |
| Other financial service | 7 | 0.0% |
| Payday loan | 2 | 0.0% |
Most Common Issues
These are the specific issues consumers most frequently report about Experian Information Solutions Inc..
Company Response Breakdown
When consumers file complaints, Experian Information Solutions Inc. responds in one of several ways. The breakdown below shows how Experian Information Solutions Inc. has resolved complaints.
| Response | Count | Percentage |
|---|---|---|
| Closed with explanation | 2,969,750 | 81% |
| Closed with non-monetary relief | 379,009 | 10.3% |
| In progress | 315,835 | 8.6% |
| Closed with monetary relief | 1,096 | 0% |
| Closed | 154 | 0% |
| Untimely response | 5 | 0% |
Complaints by State
Top states where consumers have filed complaints against Experian Information Solutions Inc..
| State | Complaints |
|---|---|
| Florida | 529,103 |
| Texas | 523,414 |
| California | 351,553 |
| Georgia | 284,005 |
| New York | 221,105 |
| Illinois | 158,350 |
| Pennsylvania | 151,223 |
| North Carolina | 125,733 |
| New Jersey | 119,511 |
| Alabama | 90,819 |
| Maryland | 89,649 |
| Louisiana | 83,881 |
| South Carolina | 79,786 |
| Michigan | 78,489 |
| Ohio | 72,473 |
| Virginia | 68,457 |
| Mississippi | 58,931 |
| Arizona | 56,113 |
| Tennessee | 55,137 |
| Nevada | 50,073 |
Your Rights
What to do if you have a complaint against Experian Information Solutions Inc.
- Contact Experian Information Solutions Inc. directly. Many issues can be resolved by calling their customer service line or submitting a written complaint.
- File a complaint with the CFPB. Visit consumerfinance.gov/complaint. The company must respond within 15 days.
- File with your state attorney general. Your state AG's consumer protection division investigates patterns of complaint.
- Consult a consumer protection attorney. If you've suffered financial harm, an attorney can advise you on your legal options including potential lawsuits.
Frequently Asked Questions
-
How many complaints does Experian Information Solutions Inc. have?
Experian Information Solutions Inc. has 3,665,866 consumer complaints on file with the CFPB as of our last data refresh.
-
What is the most common complaint about Experian Information Solutions Inc.?
The most common issue reported is Incorrect information on your report with 1,960,061 complaints.
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How do I file a complaint against Experian Information Solutions Inc.?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. The company is required to respond within 15 days. You can also contact your state attorney general or consult a consumer protection attorney.
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Does Experian Information Solutions Inc. respond to complaints on time?
Experian Information Solutions Inc. has a 100.0% timely response rate, meaning that percentage of complaints received a response within the CFPB's required timeframe.
Source: Consumer Financial Protection Bureau — Consumer Complaint Database. Accessed June 2026.