First Citizens Bancshares, Inc. Consumer Complaints
First Citizens Bancshares, Inc. has received 1,502 consumer complaints filed with the Consumer Financial Protection Bureau. Below is a complete breakdown by product, issue, company response pattern, and geographic distribution.
Data last updated: Jun 1, 2026Key Takeaways
- 1,502 total complaints on file with the CFPB.
- Most complaints are about Checking or savings account (814).
- Timely response rate: 99.7%.
- Consumer disputed rate: 19.6% of resolved complaints.
Complaints by Product
The following table shows how complaints against First Citizens Bancshares, Inc. break down by financial product category.
| Product | Complaints | % of Total |
|---|---|---|
| Checking or savings account | 814 | 54.2% |
| Mortgage | 188 | 12.5% |
| Bank account or service | 145 | 9.7% |
| Money transfer, virtual currency, or money service | 60 | 4.0% |
| Credit reporting, credit repair services, or other personal consumer reports | 52 | 3.5% |
| Debt collection | 51 | 3.4% |
| Vehicle loan or lease | 47 | 3.1% |
| Credit reporting or other personal consumer reports | 45 | 3.0% |
| Credit card | 35 | 2.3% |
| Credit card or prepaid card | 28 | 1.9% |
| Consumer Loan | 14 | 0.9% |
| Payday loan, title loan, or personal loan | 12 | 0.8% |
| Payday loan, title loan, personal loan, or advance loan | 5 | 0.3% |
| Prepaid card | 2 | 0.1% |
| Student loan | 2 | 0.1% |
| Debt or credit management | 1 | 0.1% |
| Money transfers | 1 | 0.1% |
Most Common Issues
These are the specific issues consumers most frequently report about First Citizens Bancshares, Inc..
Company Response Breakdown
When consumers file complaints, First Citizens Bancshares, Inc. responds in one of several ways. The breakdown below shows how First Citizens Bancshares, Inc. has resolved complaints.
| Response | Count | Percentage |
|---|---|---|
| Closed with explanation | 1,251 | 83.3% |
| Closed with monetary relief | 196 | 13% |
| Closed with non-monetary relief | 41 | 2.7% |
| Closed | 7 | 0.5% |
| Closed without relief | 5 | 0.3% |
| In progress | 2 | 0.1% |
Complaints by State
Top states where consumers have filed complaints against First Citizens Bancshares, Inc..
| State | Complaints |
|---|---|
| North Carolina | 335 |
| South Carolina | 185 |
| California | 184 |
| Georgia | 154 |
| Florida | 85 |
| Virginia | 70 |
| Texas | 55 |
| Wisconsin | 54 |
| New York | 34 |
| Arizona | 29 |
| Washington | 28 |
| Colorado | 26 |
| Illinois | 22 |
| Tennessee | 19 |
| Pennsylvania | 17 |
| Maryland | 15 |
| Massachusetts | 14 |
| Minnesota | 12 |
| New Jersey | 11 |
| Oregon | 11 |
Your Rights
What to do if you have a complaint against First Citizens Bancshares, Inc.
- Contact First Citizens Bancshares, Inc. directly. Many issues can be resolved by calling their customer service line or submitting a written complaint.
- File a complaint with the CFPB. Visit consumerfinance.gov/complaint. The company must respond within 15 days.
- File with your state attorney general. Your state AG's consumer protection division investigates patterns of complaint.
- Consult a consumer protection attorney. If you've suffered financial harm, an attorney can advise you on your legal options including potential lawsuits.
Frequently Asked Questions
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How many complaints does First Citizens Bancshares, Inc. have?
First Citizens Bancshares, Inc. has 1,502 consumer complaints on file with the CFPB as of our last data refresh.
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What is the most common complaint about First Citizens Bancshares, Inc.?
The most common issue reported is Managing an account with 452 complaints.
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How do I file a complaint against First Citizens Bancshares, Inc.?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. The company is required to respond within 15 days. You can also contact your state attorney general or consult a consumer protection attorney.
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Does First Citizens Bancshares, Inc. respond to complaints on time?
First Citizens Bancshares, Inc. has a 99.7% timely response rate, meaning that percentage of complaints received a response within the CFPB's required timeframe.
Source: Consumer Financial Protection Bureau — Consumer Complaint Database. Accessed June 2026.