HSBC North America Holdings Inc. Consumer Complaints
HSBC North America Holdings Inc. has received 12,349 consumer complaints filed with the Consumer Financial Protection Bureau. Below is a complete breakdown by product, issue, company response pattern, and geographic distribution.
Data last updated: Jun 1, 2026Key Takeaways
- 12,349 total complaints on file with the CFPB.
- Most complaints are about Mortgage (4,834).
- Timely response rate: 98.7%.
- Consumer disputed rate: 22.1% of resolved complaints.
Complaints by Product
The following table shows how complaints against HSBC North America Holdings Inc. break down by financial product category.
| Product | Complaints | % of Total |
|---|---|---|
| Mortgage | 4,834 | 39.1% |
| Debt collection | 1,943 | 15.7% |
| Checking or savings account | 1,801 | 14.6% |
| Bank account or service | 1,018 | 8.2% |
| Credit card or prepaid card | 858 | 6.9% |
| Credit card | 846 | 6.9% |
| Money transfer, virtual currency, or money service | 319 | 2.6% |
| Credit reporting, credit repair services, or other personal consumer reports | 256 | 2.1% |
| Consumer Loan | 190 | 1.5% |
| Credit reporting or other personal consumer reports | 66 | 0.5% |
| Vehicle loan or lease | 62 | 0.5% |
| Credit reporting | 48 | 0.4% |
| Payday loan, title loan, or personal loan | 48 | 0.4% |
| Money transfers | 33 | 0.3% |
| Student loan | 8 | 0.1% |
| Payday loan, title loan, personal loan, or advance loan | 5 | 0.0% |
| Debt or credit management | 4 | 0.0% |
| Other financial service | 4 | 0.0% |
| Prepaid card | 4 | 0.0% |
| Payday loan | 2 | 0.0% |
Most Common Issues
These are the specific issues consumers most frequently report about HSBC North America Holdings Inc..
Company Response Breakdown
When consumers file complaints, HSBC North America Holdings Inc. responds in one of several ways. The breakdown below shows how HSBC North America Holdings Inc. has resolved complaints.
| Response | Count | Percentage |
|---|---|---|
| Closed with explanation | 11,042 | 89.4% |
| Closed | 369 | 3% |
| Closed without relief | 366 | 3% |
| Closed with monetary relief | 349 | 2.8% |
| Closed with non-monetary relief | 145 | 1.2% |
| Closed with relief | 60 | 0.5% |
| In progress | 18 | 0.1% |
Complaints by State
Top states where consumers have filed complaints against HSBC North America Holdings Inc..
| State | Complaints |
|---|---|
| New York | 2,755 |
| California | 1,436 |
| Florida | 930 |
| Texas | 570 |
| New Jersey | 563 |
| Pennsylvania | 415 |
| Georgia | 408 |
| Ohio | 382 |
| Illinois | 366 |
| Virginia | 336 |
| Maryland | 290 |
| Michigan | 249 |
| North Carolina | 248 |
| Washington | 224 |
| Massachusetts | 222 |
| Arizona | 205 |
| Colorado | 160 |
| Connecticut | 155 |
| Missouri | 145 |
| Tennessee | 140 |
Your Rights
What to do if you have a complaint against HSBC North America Holdings Inc.
- Contact HSBC North America Holdings Inc. directly. Many issues can be resolved by calling their customer service line or submitting a written complaint.
- File a complaint with the CFPB. Visit consumerfinance.gov/complaint. The company must respond within 15 days.
- File with your state attorney general. Your state AG's consumer protection division investigates patterns of complaint.
- Consult a consumer protection attorney. If you've suffered financial harm, an attorney can advise you on your legal options including potential lawsuits.
Frequently Asked Questions
-
How many complaints does HSBC North America Holdings Inc. have?
HSBC North America Holdings Inc. has 12,349 consumer complaints on file with the CFPB as of our last data refresh.
-
What is the most common complaint about HSBC North America Holdings Inc.?
The most common issue reported is Loan modification,collection,foreclosure with 2,067 complaints.
-
How do I file a complaint against HSBC North America Holdings Inc.?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. The company is required to respond within 15 days. You can also contact your state attorney general or consult a consumer protection attorney.
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Does HSBC North America Holdings Inc. respond to complaints on time?
HSBC North America Holdings Inc. has a 98.7% timely response rate, meaning that percentage of complaints received a response within the CFPB's required timeframe.
Source: Consumer Financial Protection Bureau — Consumer Complaint Database. Accessed June 2026.