Midfirst Bank Consumer Complaints
Midfirst Bank has received 1,924 consumer complaints filed with the Consumer Financial Protection Bureau. Below is a complete breakdown by product, issue, company response pattern, and geographic distribution.
Data last updated: Jun 1, 2026Key Takeaways
- 1,924 total complaints on file with the CFPB.
- Most complaints are about Mortgage (1,263).
- Timely response rate: 99.9%.
- Consumer disputed rate: 11.6% of resolved complaints.
Complaints by Product
The following table shows how complaints against Midfirst Bank break down by financial product category.
| Product | Complaints | % of Total |
|---|---|---|
| Mortgage | 1,263 | 65.6% |
| Checking or savings account | 280 | 14.6% |
| Credit reporting or other personal consumer reports | 152 | 7.9% |
| Credit reporting, credit repair services, or other personal consumer reports | 133 | 6.9% |
| Debt collection | 44 | 2.3% |
| Money transfer, virtual currency, or money service | 17 | 0.9% |
| Credit card | 11 | 0.6% |
| Credit card or prepaid card | 6 | 0.3% |
| Credit reporting | 4 | 0.2% |
| Bank account or service | 3 | 0.2% |
| Debt or credit management | 3 | 0.2% |
| Payday loan, title loan, personal loan, or advance loan | 3 | 0.2% |
| Vehicle loan or lease | 3 | 0.2% |
| Payday loan, title loan, or personal loan | 1 | 0.1% |
| Prepaid card | 1 | 0.1% |
Most Common Issues
These are the specific issues consumers most frequently report about Midfirst Bank.
Company Response Breakdown
When consumers file complaints, Midfirst Bank responds in one of several ways. The breakdown below shows how Midfirst Bank has resolved complaints.
| Response | Count | Percentage |
|---|---|---|
| Closed with explanation | 1,523 | 79.2% |
| Closed with non-monetary relief | 279 | 14.5% |
| Closed with monetary relief | 117 | 6.1% |
| In progress | 4 | 0.2% |
| Closed | 1 | 0.1% |
Complaints by State
Top states where consumers have filed complaints against Midfirst Bank.
| State | Complaints |
|---|---|
| Texas | 241 |
| Florida | 155 |
| California | 151 |
| Georgia | 118 |
| Illinois | 102 |
| Pennsylvania | 94 |
| Oklahoma | 86 |
| Arizona | 84 |
| New York | 82 |
| New Jersey | 81 |
| Maryland | 56 |
| North Carolina | 53 |
| Virginia | 52 |
| Louisiana | 49 |
| Ohio | 44 |
| Tennessee | 40 |
| Alabama | 37 |
| Missouri | 35 |
| Indiana | 32 |
| Michigan | 32 |
Your Rights
What to do if you have a complaint against Midfirst Bank
- Contact Midfirst Bank directly. Many issues can be resolved by calling their customer service line or submitting a written complaint.
- File a complaint with the CFPB. Visit consumerfinance.gov/complaint. The company must respond within 15 days.
- File with your state attorney general. Your state AG's consumer protection division investigates patterns of complaint.
- Consult a consumer protection attorney. If you've suffered financial harm, an attorney can advise you on your legal options including potential lawsuits.
Frequently Asked Questions
-
How many complaints does Midfirst Bank have?
Midfirst Bank has 1,924 consumer complaints on file with the CFPB as of our last data refresh.
-
What is the most common complaint about Midfirst Bank?
The most common issue reported is Trouble during payment process with 483 complaints.
-
How do I file a complaint against Midfirst Bank?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. The company is required to respond within 15 days. You can also contact your state attorney general or consult a consumer protection attorney.
-
Does Midfirst Bank respond to complaints on time?
Midfirst Bank has a 99.9% timely response rate, meaning that percentage of complaints received a response within the CFPB's required timeframe.
Source: Consumer Financial Protection Bureau — Consumer Complaint Database. Accessed June 2026.