Morgan Stanley & Co. LLC Consumer Complaints
Morgan Stanley & Co. LLC has received 1,069 consumer complaints filed with the Consumer Financial Protection Bureau. Below is a complete breakdown by product, issue, company response pattern, and geographic distribution.
Data last updated: Jun 1, 2026Key Takeaways
- 1,069 total complaints on file with the CFPB.
- Most complaints are about Checking or savings account (658).
- Timely response rate: 97.8%.
- Consumer disputed rate: 22.3% of resolved complaints.
Complaints by Product
The following table shows how complaints against Morgan Stanley & Co. LLC break down by financial product category.
| Product | Complaints | % of Total |
|---|---|---|
| Checking or savings account | 658 | 61.6% |
| Mortgage | 305 | 28.5% |
| Bank account or service | 47 | 4.4% |
| Money transfer, virtual currency, or money service | 22 | 2.1% |
| Debt collection | 11 | 1.0% |
| Credit reporting or other personal consumer reports | 8 | 0.7% |
| Credit reporting, credit repair services, or other personal consumer reports | 4 | 0.4% |
| Payday loan, title loan, personal loan, or advance loan | 4 | 0.4% |
| Credit card | 3 | 0.3% |
| Credit card or prepaid card | 2 | 0.2% |
| Payday loan, title loan, or personal loan | 2 | 0.2% |
| Consumer Loan | 1 | 0.1% |
| Money transfers | 1 | 0.1% |
| Other financial service | 1 | 0.1% |
Most Common Issues
These are the specific issues consumers most frequently report about Morgan Stanley & Co. LLC.
Company Response Breakdown
When consumers file complaints, Morgan Stanley & Co. LLC responds in one of several ways. The breakdown below shows how Morgan Stanley & Co. LLC has resolved complaints.
| Response | Count | Percentage |
|---|---|---|
| Closed with explanation | 978 | 91.5% |
| Closed with monetary relief | 29 | 2.7% |
| Closed with non-monetary relief | 26 | 2.4% |
| Closed without relief | 13 | 1.2% |
| In progress | 13 | 1.2% |
| Closed | 10 | 0.9% |
Complaints by State
Top states where consumers have filed complaints against Morgan Stanley & Co. LLC.
| State | Complaints |
|---|---|
| California | 203 |
| Florida | 107 |
| Texas | 85 |
| New York | 78 |
| Illinois | 48 |
| New Jersey | 43 |
| Georgia | 40 |
| Ohio | 36 |
| Pennsylvania | 35 |
| Washington | 29 |
| Massachusetts | 26 |
| Virginia | 24 |
| Maryland | 22 |
| Michigan | 22 |
| North Carolina | 22 |
| Arizona | 19 |
| Connecticut | 19 |
| Tennessee | 18 |
| Nevada | 16 |
| South Carolina | 15 |
Your Rights
What to do if you have a complaint against Morgan Stanley & Co. LLC
- Contact Morgan Stanley & Co. LLC directly. Many issues can be resolved by calling their customer service line or submitting a written complaint.
- File a complaint with the CFPB. Visit consumerfinance.gov/complaint. The company must respond within 15 days.
- File with your state attorney general. Your state AG's consumer protection division investigates patterns of complaint.
- Consult a consumer protection attorney. If you've suffered financial harm, an attorney can advise you on your legal options including potential lawsuits.
Frequently Asked Questions
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How many complaints does Morgan Stanley & Co. LLC have?
Morgan Stanley & Co. LLC has 1,069 consumer complaints on file with the CFPB as of our last data refresh.
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What is the most common complaint about Morgan Stanley & Co. LLC?
The most common issue reported is Managing an account with 416 complaints.
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How do I file a complaint against Morgan Stanley & Co. LLC?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. The company is required to respond within 15 days. You can also contact your state attorney general or consult a consumer protection attorney.
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Does Morgan Stanley & Co. LLC respond to complaints on time?
Morgan Stanley & Co. LLC has a 97.8% timely response rate, meaning that percentage of complaints received a response within the CFPB's required timeframe.
Source: Consumer Financial Protection Bureau — Consumer Complaint Database. Accessed June 2026.