Navy Federal Credit Union Consumer Complaints
Navy Federal Credit Union has received 46,468 consumer complaints filed with the Consumer Financial Protection Bureau. Below is a complete breakdown by product, issue, company response pattern, and geographic distribution.
Data last updated: Jun 1, 2026Key Takeaways
- 46,468 total complaints on file with the CFPB.
- Most complaints are about Checking or savings account (19,564).
- Timely response rate: 100.0%.
- Consumer disputed rate: 18.8% of resolved complaints.
Complaints by Product
The following table shows how complaints against Navy Federal Credit Union break down by financial product category.
| Product | Complaints | % of Total |
|---|---|---|
| Checking or savings account | 19,564 | 42.1% |
| Credit reporting or other personal consumer reports | 7,540 | 16.2% |
| Debt collection | 4,068 | 8.8% |
| Credit card | 3,415 | 7.3% |
| Credit reporting, credit repair services, or other personal consumer reports | 2,934 | 6.3% |
| Mortgage | 2,167 | 4.7% |
| Credit card or prepaid card | 1,870 | 4.0% |
| Vehicle loan or lease | 1,717 | 3.7% |
| Money transfer, virtual currency, or money service | 994 | 2.1% |
| Bank account or service | 975 | 2.1% |
| Payday loan, title loan, personal loan, or advance loan | 371 | 0.8% |
| Payday loan, title loan, or personal loan | 365 | 0.8% |
| Consumer Loan | 336 | 0.7% |
| Debt or credit management | 41 | 0.1% |
| Credit reporting | 33 | 0.1% |
| Student loan | 33 | 0.1% |
| Money transfers | 19 | 0.0% |
| Prepaid card | 16 | 0.0% |
| Other financial service | 8 | 0.0% |
| Payday loan | 2 | 0.0% |
Most Common Issues
These are the specific issues consumers most frequently report about Navy Federal Credit Union.
Company Response Breakdown
When consumers file complaints, Navy Federal Credit Union responds in one of several ways. The breakdown below shows how Navy Federal Credit Union has resolved complaints.
| Response | Count | Percentage |
|---|---|---|
| Closed with explanation | 36,023 | 77.5% |
| Closed with non-monetary relief | 5,827 | 12.5% |
| Closed with monetary relief | 2,928 | 6.3% |
| In progress | 1,607 | 3.5% |
| Closed without relief | 45 | 0.1% |
| Closed | 19 | 0% |
| Closed with relief | 17 | 0% |
| Untimely response | 2 | 0% |
Complaints by State
Top states where consumers have filed complaints against Navy Federal Credit Union.
| State | Complaints |
|---|---|
| Georgia | 5,833 |
| Texas | 5,316 |
| Florida | 4,965 |
| California | 3,877 |
| Virginia | 3,062 |
| Maryland | 2,696 |
| North Carolina | 2,350 |
| South Carolina | 1,771 |
| Illinois | 1,510 |
| Pennsylvania | 1,278 |
| New York | 1,170 |
| Tennessee | 898 |
| Michigan | 888 |
| Louisiana | 884 |
| Alabama | 879 |
| New Jersey | 877 |
| Nevada | 741 |
| Arizona | 687 |
| Ohio | 667 |
| Mississippi | 571 |
Your Rights
What to do if you have a complaint against Navy Federal Credit Union
- Contact Navy Federal Credit Union directly. Many issues can be resolved by calling their customer service line or submitting a written complaint.
- File a complaint with the CFPB. Visit consumerfinance.gov/complaint. The company must respond within 15 days.
- File with your state attorney general. Your state AG's consumer protection division investigates patterns of complaint.
- Consult a consumer protection attorney. If you've suffered financial harm, an attorney can advise you on your legal options including potential lawsuits.
Frequently Asked Questions
-
How many complaints does Navy Federal Credit Union have?
Navy Federal Credit Union has 46,468 consumer complaints on file with the CFPB as of our last data refresh.
-
What is the most common complaint about Navy Federal Credit Union?
The most common issue reported is Problem caused by your funds being low with 9,074 complaints.
-
How do I file a complaint against Navy Federal Credit Union?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. The company is required to respond within 15 days. You can also contact your state attorney general or consult a consumer protection attorney.
-
Does Navy Federal Credit Union respond to complaints on time?
Navy Federal Credit Union has a 100.0% timely response rate, meaning that percentage of complaints received a response within the CFPB's required timeframe.
Source: Consumer Financial Protection Bureau — Consumer Complaint Database. Accessed June 2026.