Paypal Holdings, Inc Consumer Complaints
Paypal Holdings, Inc has received 37,992 consumer complaints filed with the Consumer Financial Protection Bureau. Below is a complete breakdown by product, issue, company response pattern, and geographic distribution.
Data last updated: Jun 1, 2026Key Takeaways
- 37,992 total complaints on file with the CFPB.
- Most complaints are about Money transfer, virtual currency, or money service (26,811).
- Timely response rate: 99.9%.
- Consumer disputed rate: 21.0% of resolved complaints.
Complaints by Product
The following table shows how complaints against Paypal Holdings, Inc break down by financial product category.
| Product | Complaints | % of Total |
|---|---|---|
| Money transfer, virtual currency, or money service | 26,811 | 70.6% |
| Checking or savings account | 3,739 | 9.8% |
| Debt collection | 1,618 | 4.3% |
| Credit card | 1,593 | 4.2% |
| Credit card or prepaid card | 1,008 | 2.7% |
| Money transfers | 921 | 2.4% |
| Bank account or service | 802 | 2.1% |
| Prepaid card | 663 | 1.7% |
| Credit reporting, credit repair services, or other personal consumer reports | 179 | 0.5% |
| Payday loan, title loan, personal loan, or advance loan | 171 | 0.5% |
| Consumer Loan | 167 | 0.4% |
| Credit reporting or other personal consumer reports | 162 | 0.4% |
| Payday loan, title loan, or personal loan | 79 | 0.2% |
| Debt or credit management | 36 | 0.1% |
| Payday loan | 24 | 0.1% |
| Other financial service | 13 | 0.0% |
| Credit reporting | 3 | 0.0% |
| Mortgage | 2 | 0.0% |
| Student loan | 1 | 0.0% |
Most Common Issues
These are the specific issues consumers most frequently report about Paypal Holdings, Inc.
Company Response Breakdown
When consumers file complaints, Paypal Holdings, Inc responds in one of several ways. The breakdown below shows how Paypal Holdings, Inc has resolved complaints.
| Response | Count | Percentage |
|---|---|---|
| Closed with explanation | 25,360 | 66.8% |
| Closed with non-monetary relief | 7,245 | 19.1% |
| Closed with monetary relief | 5,359 | 14.1% |
| In progress | 15 | 0% |
| Closed | 13 | 0% |
Complaints by State
Top states where consumers have filed complaints against Paypal Holdings, Inc.
| State | Complaints |
|---|---|
| California | 4,628 |
| New York | 2,675 |
| Florida | 2,658 |
| Texas | 2,613 |
| Pennsylvania | 1,361 |
| Illinois | 1,270 |
| Georgia | 1,269 |
| New Jersey | 1,138 |
| Ohio | 1,003 |
| Virginia | 944 |
| North Carolina | 925 |
| Michigan | 890 |
| Massachusetts | 830 |
| Washington | 820 |
| Maryland | 739 |
| Colorado | 698 |
| Arizona | 691 |
| Tennessee | 621 |
| Missouri | 537 |
| Oregon | 507 |
Your Rights
What to do if you have a complaint against Paypal Holdings, Inc
- Contact Paypal Holdings, Inc directly. Many issues can be resolved by calling their customer service line or submitting a written complaint.
- File a complaint with the CFPB. Visit consumerfinance.gov/complaint. The company must respond within 15 days.
- File with your state attorney general. Your state AG's consumer protection division investigates patterns of complaint.
- Consult a consumer protection attorney. If you've suffered financial harm, an attorney can advise you on your legal options including potential lawsuits.
Frequently Asked Questions
-
How many complaints does Paypal Holdings, Inc have?
Paypal Holdings, Inc has 37,992 consumer complaints on file with the CFPB as of our last data refresh.
-
What is the most common complaint about Paypal Holdings, Inc?
The most common issue reported is Managing, opening, or closing your mobile wallet account with 7,191 complaints.
-
How do I file a complaint against Paypal Holdings, Inc?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. The company is required to respond within 15 days. You can also contact your state attorney general or consult a consumer protection attorney.
-
Does Paypal Holdings, Inc respond to complaints on time?
Paypal Holdings, Inc has a 99.9% timely response rate, meaning that percentage of complaints received a response within the CFPB's required timeframe.
Source: Consumer Financial Protection Bureau — Consumer Complaint Database. Accessed June 2026.