Pennymac Loan Services, LLC. Consumer Complaints
Pennymac Loan Services, LLC. has received 5,967 consumer complaints filed with the Consumer Financial Protection Bureau. Below is a complete breakdown by product, issue, company response pattern, and geographic distribution.
Data last updated: Jun 1, 2026Key Takeaways
- 5,967 total complaints on file with the CFPB.
- Most complaints are about Mortgage (4,864).
- Timely response rate: 99.7%.
- Consumer disputed rate: 18.9% of resolved complaints.
Complaints by Product
The following table shows how complaints against Pennymac Loan Services, LLC. break down by financial product category.
| Product | Complaints | % of Total |
|---|---|---|
| Mortgage | 4,864 | 81.5% |
| Credit reporting or other personal consumer reports | 517 | 8.7% |
| Debt collection | 300 | 5.0% |
| Credit reporting, credit repair services, or other personal consumer reports | 243 | 4.1% |
| Money transfer, virtual currency, or money service | 10 | 0.2% |
| Debt or credit management | 9 | 0.2% |
| Bank account or service | 6 | 0.1% |
| Checking or savings account | 4 | 0.1% |
| Payday loan, title loan, or personal loan | 4 | 0.1% |
| Credit card | 2 | 0.0% |
| Credit reporting | 2 | 0.0% |
| Payday loan, title loan, personal loan, or advance loan | 2 | 0.0% |
| Consumer Loan | 1 | 0.0% |
| Credit card or prepaid card | 1 | 0.0% |
| Other financial service | 1 | 0.0% |
| Vehicle loan or lease | 1 | 0.0% |
Most Common Issues
These are the specific issues consumers most frequently report about Pennymac Loan Services, LLC..
Company Response Breakdown
When consumers file complaints, Pennymac Loan Services, LLC. responds in one of several ways. The breakdown below shows how Pennymac Loan Services, LLC. has resolved complaints.
| Response | Count | Percentage |
|---|---|---|
| Closed with explanation | 5,159 | 86.5% |
| Closed with non-monetary relief | 473 | 7.9% |
| Closed with monetary relief | 326 | 5.5% |
| Closed | 6 | 0.1% |
| In progress | 3 | 0.1% |
Complaints by State
Top states where consumers have filed complaints against Pennymac Loan Services, LLC..
| State | Complaints |
|---|---|
| Florida | 686 |
| California | 650 |
| Texas | 581 |
| Georgia | 390 |
| Virginia | 283 |
| Maryland | 240 |
| Pennsylvania | 219 |
| New Jersey | 195 |
| Michigan | 183 |
| New York | 173 |
| North Carolina | 172 |
| Arizona | 154 |
| Illinois | 149 |
| Tennessee | 121 |
| Colorado | 118 |
| Massachusetts | 114 |
| Louisiana | 108 |
| Ohio | 108 |
| South Carolina | 108 |
| Washington | 107 |
Your Rights
What to do if you have a complaint against Pennymac Loan Services, LLC.
- Contact Pennymac Loan Services, LLC. directly. Many issues can be resolved by calling their customer service line or submitting a written complaint.
- File a complaint with the CFPB. Visit consumerfinance.gov/complaint. The company must respond within 15 days.
- File with your state attorney general. Your state AG's consumer protection division investigates patterns of complaint.
- Consult a consumer protection attorney. If you've suffered financial harm, an attorney can advise you on your legal options including potential lawsuits.
Frequently Asked Questions
-
How many complaints does Pennymac Loan Services, LLC. have?
Pennymac Loan Services, LLC. has 5,967 consumer complaints on file with the CFPB as of our last data refresh.
-
What is the most common complaint about Pennymac Loan Services, LLC.?
The most common issue reported is Trouble during payment process with 1,954 complaints.
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How do I file a complaint against Pennymac Loan Services, LLC.?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. The company is required to respond within 15 days. You can also contact your state attorney general or consult a consumer protection attorney.
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Does Pennymac Loan Services, LLC. respond to complaints on time?
Pennymac Loan Services, LLC. has a 99.7% timely response rate, meaning that percentage of complaints received a response within the CFPB's required timeframe.
Source: Consumer Financial Protection Bureau — Consumer Complaint Database. Accessed June 2026.