Planet Home Lending, LLC Consumer Complaints
Planet Home Lending, LLC has received 1,716 consumer complaints filed with the Consumer Financial Protection Bureau. Below is a complete breakdown by product, issue, company response pattern, and geographic distribution.
Data last updated: Jun 1, 2026Key Takeaways
- 1,716 total complaints on file with the CFPB.
- Most complaints are about Mortgage (1,475).
- Timely response rate: 96.3%.
- Consumer disputed rate: 16.7% of resolved complaints.
Complaints by Product
The following table shows how complaints against Planet Home Lending, LLC break down by financial product category.
| Product | Complaints | % of Total |
|---|---|---|
| Mortgage | 1,475 | 86.0% |
| Credit reporting or other personal consumer reports | 123 | 7.2% |
| Credit reporting, credit repair services, or other personal consumer reports | 56 | 3.3% |
| Debt collection | 50 | 2.9% |
| Debt or credit management | 5 | 0.3% |
| Checking or savings account | 3 | 0.2% |
| Bank account or service | 2 | 0.1% |
| Credit card | 1 | 0.1% |
| Money transfer, virtual currency, or money service | 1 | 0.1% |
Most Common Issues
These are the specific issues consumers most frequently report about Planet Home Lending, LLC.
Company Response Breakdown
When consumers file complaints, Planet Home Lending, LLC responds in one of several ways. The breakdown below shows how Planet Home Lending, LLC has resolved complaints.
| Response | Count | Percentage |
|---|---|---|
| Closed with explanation | 1,577 | 91.9% |
| Closed | 86 | 5% |
| In progress | 52 | 3% |
| Closed with monetary relief | 1 | 0.1% |
Complaints by State
Top states where consumers have filed complaints against Planet Home Lending, LLC.
| State | Complaints |
|---|---|
| California | 219 |
| Texas | 188 |
| Florida | 174 |
| Georgia | 103 |
| Pennsylvania | 59 |
| Illinois | 58 |
| Maryland | 57 |
| New Jersey | 57 |
| New York | 53 |
| North Carolina | 49 |
| Michigan | 43 |
| Colorado | 41 |
| Louisiana | 40 |
| Virginia | 40 |
| Missouri | 39 |
| Washington | 37 |
| Arizona | 35 |
| Tennessee | 35 |
| Ohio | 30 |
| Mississippi | 26 |
Your Rights
What to do if you have a complaint against Planet Home Lending, LLC
- Contact Planet Home Lending, LLC directly. Many issues can be resolved by calling their customer service line or submitting a written complaint.
- File a complaint with the CFPB. Visit consumerfinance.gov/complaint. The company must respond within 15 days.
- File with your state attorney general. Your state AG's consumer protection division investigates patterns of complaint.
- Consult a consumer protection attorney. If you've suffered financial harm, an attorney can advise you on your legal options including potential lawsuits.
Frequently Asked Questions
-
How many complaints does Planet Home Lending, LLC have?
Planet Home Lending, LLC has 1,716 consumer complaints on file with the CFPB as of our last data refresh.
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What is the most common complaint about Planet Home Lending, LLC?
The most common issue reported is Trouble during payment process with 737 complaints.
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How do I file a complaint against Planet Home Lending, LLC?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. The company is required to respond within 15 days. You can also contact your state attorney general or consult a consumer protection attorney.
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Does Planet Home Lending, LLC respond to complaints on time?
Planet Home Lending, LLC has a 96.3% timely response rate, meaning that percentage of complaints received a response within the CFPB's required timeframe.
Source: Consumer Financial Protection Bureau — Consumer Complaint Database. Accessed June 2026.