Rocket Mortgage, LLC Consumer Complaints
Rocket Mortgage, LLC has received 7,597 consumer complaints filed with the Consumer Financial Protection Bureau. Below is a complete breakdown by product, issue, company response pattern, and geographic distribution.
Data last updated: Jun 1, 2026Key Takeaways
- 7,597 total complaints on file with the CFPB.
- Most complaints are about Mortgage (6,480).
- Timely response rate: 99.5%.
- Consumer disputed rate: 22.7% of resolved complaints.
Complaints by Product
The following table shows how complaints against Rocket Mortgage, LLC break down by financial product category.
| Product | Complaints | % of Total |
|---|---|---|
| Mortgage | 6,480 | 85.3% |
| Credit reporting or other personal consumer reports | 497 | 6.5% |
| Credit reporting, credit repair services, or other personal consumer reports | 439 | 5.8% |
| Debt collection | 103 | 1.4% |
| Consumer Loan | 12 | 0.2% |
| Payday loan, title loan, or personal loan | 10 | 0.1% |
| Credit reporting | 9 | 0.1% |
| Money transfer, virtual currency, or money service | 9 | 0.1% |
| Debt or credit management | 8 | 0.1% |
| Credit card | 6 | 0.1% |
| Payday loan | 6 | 0.1% |
| Bank account or service | 5 | 0.1% |
| Payday loan, title loan, personal loan, or advance loan | 5 | 0.1% |
| Credit card or prepaid card | 4 | 0.1% |
| Checking or savings account | 3 | 0.0% |
| Money transfers | 1 | 0.0% |
Most Common Issues
These are the specific issues consumers most frequently report about Rocket Mortgage, LLC.
Company Response Breakdown
When consumers file complaints, Rocket Mortgage, LLC responds in one of several ways. The breakdown below shows how Rocket Mortgage, LLC has resolved complaints.
| Response | Count | Percentage |
|---|---|---|
| Closed with explanation | 7,167 | 94.3% |
| Closed with monetary relief | 241 | 3.2% |
| In progress | 116 | 1.5% |
| Closed with non-monetary relief | 34 | 0.4% |
| Closed without relief | 21 | 0.3% |
| Closed | 10 | 0.1% |
| Closed with relief | 6 | 0.1% |
| Untimely response | 2 | 0% |
Complaints by State
Top states where consumers have filed complaints against Rocket Mortgage, LLC.
| State | Complaints |
|---|---|
| California | 826 |
| Florida | 752 |
| Texas | 629 |
| Georgia | 428 |
| New York | 353 |
| Pennsylvania | 295 |
| North Carolina | 280 |
| New Jersey | 280 |
| Michigan | 252 |
| Illinois | 249 |
| Ohio | 246 |
| Maryland | 238 |
| Virginia | 217 |
| Arizona | 152 |
| Washington | 150 |
| Colorado | 148 |
| South Carolina | 147 |
| Tennessee | 131 |
| Indiana | 112 |
| Missouri | 109 |
Your Rights
What to do if you have a complaint against Rocket Mortgage, LLC
- Contact Rocket Mortgage, LLC directly. Many issues can be resolved by calling their customer service line or submitting a written complaint.
- File a complaint with the CFPB. Visit consumerfinance.gov/complaint. The company must respond within 15 days.
- File with your state attorney general. Your state AG's consumer protection division investigates patterns of complaint.
- Consult a consumer protection attorney. If you've suffered financial harm, an attorney can advise you on your legal options including potential lawsuits.
Frequently Asked Questions
-
How many complaints does Rocket Mortgage, LLC have?
Rocket Mortgage, LLC has 7,597 consumer complaints on file with the CFPB as of our last data refresh.
-
What is the most common complaint about Rocket Mortgage, LLC?
The most common issue reported is Trouble during payment process with 2,109 complaints.
-
How do I file a complaint against Rocket Mortgage, LLC?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. The company is required to respond within 15 days. You can also contact your state attorney general or consult a consumer protection attorney.
-
Does Rocket Mortgage, LLC respond to complaints on time?
Rocket Mortgage, LLC has a 99.5% timely response rate, meaning that percentage of complaints received a response within the CFPB's required timeframe.
Source: Consumer Financial Protection Bureau — Consumer Complaint Database. Accessed June 2026.