Slm Corporation Consumer Complaints
Slm Corporation has received 5,739 consumer complaints filed with the Consumer Financial Protection Bureau. Below is a complete breakdown by product, issue, company response pattern, and geographic distribution.
Data last updated: Jun 1, 2026Key Takeaways
- 5,739 total complaints on file with the CFPB.
- Most complaints are about Student loan (3,944).
- Timely response rate: 99.9%.
- Consumer disputed rate: 11.8% of resolved complaints.
Complaints by Product
The following table shows how complaints against Slm Corporation break down by financial product category.
| Product | Complaints | % of Total |
|---|---|---|
| Student loan | 3,944 | 68.7% |
| Credit reporting or other personal consumer reports | 716 | 12.5% |
| Debt collection | 481 | 8.4% |
| Credit reporting, credit repair services, or other personal consumer reports | 378 | 6.6% |
| Checking or savings account | 96 | 1.7% |
| Credit card or prepaid card | 46 | 0.8% |
| Credit card | 17 | 0.3% |
| Bank account or service | 16 | 0.3% |
| Payday loan, title loan, or personal loan | 14 | 0.2% |
| Consumer Loan | 7 | 0.1% |
| Credit reporting | 7 | 0.1% |
| Payday loan, title loan, personal loan, or advance loan | 7 | 0.1% |
| Money transfer, virtual currency, or money service | 4 | 0.1% |
| Mortgage | 4 | 0.1% |
| Debt or credit management | 2 | 0.0% |
Most Common Issues
These are the specific issues consumers most frequently report about Slm Corporation.
Company Response Breakdown
When consumers file complaints, Slm Corporation responds in one of several ways. The breakdown below shows how Slm Corporation has resolved complaints.
| Response | Count | Percentage |
|---|---|---|
| Closed with explanation | 4,834 | 84.2% |
| Closed with non-monetary relief | 569 | 9.9% |
| Closed with monetary relief | 266 | 4.6% |
| In progress | 48 | 0.8% |
| Closed without relief | 19 | 0.3% |
| Closed with relief | 3 | 0.1% |
Complaints by State
Top states where consumers have filed complaints against Slm Corporation.
| State | Complaints |
|---|---|
| California | 554 |
| New York | 528 |
| Florida | 408 |
| Pennsylvania | 389 |
| Texas | 352 |
| New Jersey | 294 |
| Georgia | 258 |
| Massachusetts | 219 |
| Illinois | 198 |
| Virginia | 187 |
| Maryland | 186 |
| Ohio | 168 |
| North Carolina | 157 |
| Michigan | 142 |
| Connecticut | 118 |
| South Carolina | 115 |
| Tennessee | 109 |
| Missouri | 103 |
| Arizona | 89 |
| Washington | 85 |
Your Rights
What to do if you have a complaint against Slm Corporation
- Contact Slm Corporation directly. Many issues can be resolved by calling their customer service line or submitting a written complaint.
- File a complaint with the CFPB. Visit consumerfinance.gov/complaint. The company must respond within 15 days.
- File with your state attorney general. Your state AG's consumer protection division investigates patterns of complaint.
- Consult a consumer protection attorney. If you've suffered financial harm, an attorney can advise you on your legal options including potential lawsuits.
Frequently Asked Questions
-
How many complaints does Slm Corporation have?
Slm Corporation has 5,739 consumer complaints on file with the CFPB as of our last data refresh.
-
What is the most common complaint about Slm Corporation?
The most common issue reported is Dealing with your lender or servicer with 1,182 complaints.
-
How do I file a complaint against Slm Corporation?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. The company is required to respond within 15 days. You can also contact your state attorney general or consult a consumer protection attorney.
-
Does Slm Corporation respond to complaints on time?
Slm Corporation has a 99.9% timely response rate, meaning that percentage of complaints received a response within the CFPB's required timeframe.
Source: Consumer Financial Protection Bureau — Consumer Complaint Database. Accessed June 2026.