SoFi Technologies, Inc. Consumer Complaints
SoFi Technologies, Inc. has received 6,081 consumer complaints filed with the Consumer Financial Protection Bureau. Below is a complete breakdown by product, issue, company response pattern, and geographic distribution.
Data last updated: Jun 1, 2026Key Takeaways
- 6,081 total complaints on file with the CFPB.
- Most complaints are about Checking or savings account (4,132).
- Timely response rate: 99.9%.
- Consumer disputed rate: 0.0% of resolved complaints.
Complaints by Product
The following table shows how complaints against SoFi Technologies, Inc. break down by financial product category.
| Product | Complaints | % of Total |
|---|---|---|
| Checking or savings account | 4,132 | 67.9% |
| Payday loan, title loan, personal loan, or advance loan | 415 | 6.8% |
| Credit reporting or other personal consumer reports | 376 | 6.2% |
| Money transfer, virtual currency, or money service | 344 | 5.7% |
| Credit card | 322 | 5.3% |
| Student loan | 255 | 4.2% |
| Debt collection | 124 | 2.0% |
| Mortgage | 90 | 1.5% |
| Prepaid card | 15 | 0.2% |
| Debt or credit management | 7 | 0.1% |
| Vehicle loan or lease | 1 | 0.0% |
Most Common Issues
These are the specific issues consumers most frequently report about SoFi Technologies, Inc..
Company Response Breakdown
When consumers file complaints, SoFi Technologies, Inc. responds in one of several ways. The breakdown below shows how SoFi Technologies, Inc. has resolved complaints.
| Response | Count | Percentage |
|---|---|---|
| Closed with explanation | 5,573 | 91.6% |
| Closed with monetary relief | 419 | 6.9% |
| Closed with non-monetary relief | 66 | 1.1% |
| In progress | 23 | 0.4% |
Complaints by State
Top states where consumers have filed complaints against SoFi Technologies, Inc..
| State | Complaints |
|---|---|
| California | 932 |
| Texas | 582 |
| Florida | 515 |
| New York | 401 |
| Georgia | 290 |
| Illinois | 270 |
| Pennsylvania | 222 |
| New Jersey | 198 |
| Ohio | 173 |
| North Carolina | 168 |
| Virginia | 139 |
| Michigan | 137 |
| Colorado | 133 |
| Arizona | 127 |
| Washington | 124 |
| Massachusetts | 119 |
| Maryland | 113 |
| Tennessee | 108 |
| Indiana | 89 |
| South Carolina | 89 |
Your Rights
What to do if you have a complaint against SoFi Technologies, Inc.
- Contact SoFi Technologies, Inc. directly. Many issues can be resolved by calling their customer service line or submitting a written complaint.
- File a complaint with the CFPB. Visit consumerfinance.gov/complaint. The company must respond within 15 days.
- File with your state attorney general. Your state AG's consumer protection division investigates patterns of complaint.
- Consult a consumer protection attorney. If you've suffered financial harm, an attorney can advise you on your legal options including potential lawsuits.
Frequently Asked Questions
-
How many complaints does SoFi Technologies, Inc. have?
SoFi Technologies, Inc. has 6,081 consumer complaints on file with the CFPB as of our last data refresh.
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What is the most common complaint about SoFi Technologies, Inc.?
The most common issue reported is Managing an account with 2,642 complaints.
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How do I file a complaint against SoFi Technologies, Inc.?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. The company is required to respond within 15 days. You can also contact your state attorney general or consult a consumer protection attorney.
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Does SoFi Technologies, Inc. respond to complaints on time?
SoFi Technologies, Inc. has a 99.9% timely response rate, meaning that percentage of complaints received a response within the CFPB's required timeframe.
Source: Consumer Financial Protection Bureau — Consumer Complaint Database. Accessed June 2026.