U.S. Bancorp Consumer Complaints
U.S. Bancorp has received 47,656 consumer complaints filed with the Consumer Financial Protection Bureau. Below is a complete breakdown by product, issue, company response pattern, and geographic distribution.
Data last updated: Jun 1, 2026Key Takeaways
- 47,656 total complaints on file with the CFPB.
- Most complaints are about Checking or savings account (10,986).
- Timely response rate: 99.8%.
- Consumer disputed rate: 21.5% of resolved complaints.
Complaints by Product
The following table shows how complaints against U.S. Bancorp break down by financial product category.
| Product | Complaints | % of Total |
|---|---|---|
| Checking or savings account | 10,986 | 23.1% |
| Mortgage | 8,802 | 18.5% |
| Credit card or prepaid card | 6,944 | 14.6% |
| Credit card | 6,070 | 12.7% |
| Bank account or service | 3,726 | 7.8% |
| Credit reporting or other personal consumer reports | 2,511 | 5.3% |
| Credit reporting, credit repair services, or other personal consumer reports | 2,492 | 5.2% |
| Debt collection | 1,911 | 4.0% |
| Prepaid card | 1,222 | 2.6% |
| Money transfer, virtual currency, or money service | 977 | 2.1% |
| Vehicle loan or lease | 884 | 1.9% |
| Consumer Loan | 574 | 1.2% |
| Payday loan, title loan, or personal loan | 235 | 0.5% |
| Student loan | 92 | 0.2% |
| Payday loan, title loan, personal loan, or advance loan | 84 | 0.2% |
| Credit reporting | 62 | 0.1% |
| Money transfers | 34 | 0.1% |
| Payday loan | 18 | 0.0% |
| Debt or credit management | 16 | 0.0% |
| Other financial service | 16 | 0.0% |
Most Common Issues
These are the specific issues consumers most frequently report about U.S. Bancorp.
Company Response Breakdown
When consumers file complaints, U.S. Bancorp responds in one of several ways. The breakdown below shows how U.S. Bancorp has resolved complaints.
| Response | Count | Percentage |
|---|---|---|
| Closed with explanation | 31,611 | 66.3% |
| Closed with non-monetary relief | 10,203 | 21.4% |
| Closed with monetary relief | 5,215 | 10.9% |
| Closed without relief | 406 | 0.9% |
| Closed with relief | 147 | 0.3% |
| Closed | 56 | 0.1% |
| In progress | 18 | 0% |
Complaints by State
Top states where consumers have filed complaints against U.S. Bancorp.
| State | Complaints |
|---|---|
| California | 8,989 |
| Illinois | 2,846 |
| Ohio | 2,646 |
| Florida | 2,451 |
| Texas | 2,411 |
| Minnesota | 1,828 |
| Colorado | 1,760 |
| Washington | 1,644 |
| Missouri | 1,538 |
| Oregon | 1,372 |
| New York | 1,365 |
| Arizona | 1,329 |
| Pennsylvania | 1,316 |
| Nevada | 1,089 |
| Wisconsin | 1,088 |
| Georgia | 1,076 |
| Tennessee | 925 |
| Michigan | 780 |
| New Jersey | 773 |
| North Carolina | 769 |
Your Rights
What to do if you have a complaint against U.S. Bancorp
- Contact U.S. Bancorp directly. Many issues can be resolved by calling their customer service line or submitting a written complaint.
- File a complaint with the CFPB. Visit consumerfinance.gov/complaint. The company must respond within 15 days.
- File with your state attorney general. Your state AG's consumer protection division investigates patterns of complaint.
- Consult a consumer protection attorney. If you've suffered financial harm, an attorney can advise you on your legal options including potential lawsuits.
Frequently Asked Questions
-
How many complaints does U.S. Bancorp have?
U.S. Bancorp has 47,656 consumer complaints on file with the CFPB as of our last data refresh.
-
What is the most common complaint about U.S. Bancorp?
The most common issue reported is Managing an account with 6,163 complaints.
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How do I file a complaint against U.S. Bancorp?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. The company is required to respond within 15 days. You can also contact your state attorney general or consult a consumer protection attorney.
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Does U.S. Bancorp respond to complaints on time?
U.S. Bancorp has a 99.8% timely response rate, meaning that percentage of complaints received a response within the CFPB's required timeframe.
Source: Consumer Financial Protection Bureau — Consumer Complaint Database. Accessed June 2026.