Western Union Company, the Consumer Complaints
Western Union Company, the has received 4,703 consumer complaints filed with the Consumer Financial Protection Bureau. Below is a complete breakdown by product, issue, company response pattern, and geographic distribution.
Data last updated: Jun 1, 2026Key Takeaways
- 4,703 total complaints on file with the CFPB.
- Most complaints are about Money transfer, virtual currency, or money service (2,954).
- Timely response rate: 99.3%.
- Consumer disputed rate: 9.1% of resolved complaints.
Complaints by Product
The following table shows how complaints against Western Union Company, the break down by financial product category.
| Product | Complaints | % of Total |
|---|---|---|
| Money transfer, virtual currency, or money service | 2,954 | 62.8% |
| Money transfers | 1,414 | 30.1% |
| Mortgage | 104 | 2.2% |
| Checking or savings account | 53 | 1.1% |
| Other financial service | 52 | 1.1% |
| Bank account or service | 42 | 0.9% |
| Debt collection | 25 | 0.5% |
| Prepaid card | 17 | 0.4% |
| Credit card or prepaid card | 14 | 0.3% |
| Credit reporting or other personal consumer reports | 7 | 0.1% |
| Credit card | 6 | 0.1% |
| Credit reporting, credit repair services, or other personal consumer reports | 5 | 0.1% |
| Payday loan, title loan, or personal loan | 3 | 0.1% |
| Payday loan, title loan, personal loan, or advance loan | 2 | 0.0% |
| Student loan | 2 | 0.0% |
| Vehicle loan or lease | 2 | 0.0% |
| Consumer Loan | 1 | 0.0% |
Most Common Issues
These are the specific issues consumers most frequently report about Western Union Company, the.
Company Response Breakdown
When consumers file complaints, Western Union Company, the responds in one of several ways. The breakdown below shows how Western Union Company, the has resolved complaints.
| Response | Count | Percentage |
|---|---|---|
| Closed with explanation | 4,617 | 98.2% |
| Closed with monetary relief | 84 | 1.8% |
| Closed with non-monetary relief | 2 | 0% |
Complaints by State
Top states where consumers have filed complaints against Western Union Company, the.
| State | Complaints |
|---|---|
| California | 515 |
| Texas | 406 |
| Florida | 380 |
| New York | 377 |
| Georgia | 235 |
| New Jersey | 182 |
| Virginia | 155 |
| Pennsylvania | 148 |
| Maryland | 142 |
| Illinois | 135 |
| Massachusetts | 129 |
| Ohio | 124 |
| North Carolina | 120 |
| Michigan | 103 |
| Washington | 83 |
| Arizona | 78 |
| Connecticut | 66 |
| Colorado | 58 |
| Nevada | 55 |
| Indiana | 54 |
Your Rights
What to do if you have a complaint against Western Union Company, the
- Contact Western Union Company, the directly. Many issues can be resolved by calling their customer service line or submitting a written complaint.
- File a complaint with the CFPB. Visit consumerfinance.gov/complaint. The company must respond within 15 days.
- File with your state attorney general. Your state AG's consumer protection division investigates patterns of complaint.
- Consult a consumer protection attorney. If you've suffered financial harm, an attorney can advise you on your legal options including potential lawsuits.
Frequently Asked Questions
-
How many complaints does Western Union Company, the have?
Western Union Company, the has 4,703 consumer complaints on file with the CFPB as of our last data refresh.
-
What is the most common complaint about Western Union Company, the?
The most common issue reported is Fraud or scam with 1,095 complaints.
-
How do I file a complaint against Western Union Company, the?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. The company is required to respond within 15 days. You can also contact your state attorney general or consult a consumer protection attorney.
-
Does Western Union Company, the respond to complaints on time?
Western Union Company, the has a 99.3% timely response rate, meaning that percentage of complaints received a response within the CFPB's required timeframe.
Source: Consumer Financial Protection Bureau — Consumer Complaint Database. Accessed June 2026.