Westlake Services, LLC Consumer Complaints
Westlake Services, LLC has received 12,813 consumer complaints filed with the Consumer Financial Protection Bureau. Below is a complete breakdown by product, issue, company response pattern, and geographic distribution.
Data last updated: Jun 1, 2026Key Takeaways
- 12,813 total complaints on file with the CFPB.
- Most complaints are about Vehicle loan or lease (4,911).
- Timely response rate: 99.7%.
- Consumer disputed rate: 17.0% of resolved complaints.
Complaints by Product
The following table shows how complaints against Westlake Services, LLC break down by financial product category.
| Product | Complaints | % of Total |
|---|---|---|
| Vehicle loan or lease | 4,911 | 38.3% |
| Credit reporting or other personal consumer reports | 3,260 | 25.4% |
| Debt collection | 2,298 | 17.9% |
| Credit reporting, credit repair services, or other personal consumer reports | 1,426 | 11.1% |
| Consumer Loan | 411 | 3.2% |
| Payday loan, title loan, personal loan, or advance loan | 215 | 1.7% |
| Payday loan, title loan, or personal loan | 173 | 1.4% |
| Debt or credit management | 31 | 0.2% |
| Credit card | 29 | 0.2% |
| Checking or savings account | 14 | 0.1% |
| Money transfer, virtual currency, or money service | 14 | 0.1% |
| Credit card or prepaid card | 13 | 0.1% |
| Prepaid card | 5 | 0.0% |
| Credit reporting | 4 | 0.0% |
| Mortgage | 4 | 0.0% |
| Bank account or service | 2 | 0.0% |
| Student loan | 2 | 0.0% |
| Payday loan | 1 | 0.0% |
Most Common Issues
These are the specific issues consumers most frequently report about Westlake Services, LLC.
Company Response Breakdown
When consumers file complaints, Westlake Services, LLC responds in one of several ways. The breakdown below shows how Westlake Services, LLC has resolved complaints.
| Response | Count | Percentage |
|---|---|---|
| Closed with explanation | 12,777 | 99.7% |
| Closed with monetary relief | 23 | 0.2% |
| Closed with non-monetary relief | 8 | 0.1% |
| Closed | 4 | 0% |
| In progress | 1 | 0% |
Complaints by State
Top states where consumers have filed complaints against Westlake Services, LLC.
| State | Complaints |
|---|---|
| Florida | 1,795 |
| California | 1,531 |
| Georgia | 1,494 |
| Texas | 1,464 |
| Illinois | 501 |
| North Carolina | 464 |
| New York | 459 |
| South Carolina | 430 |
| New Jersey | 427 |
| Pennsylvania | 375 |
| Maryland | 346 |
| Ohio | 290 |
| Virginia | 280 |
| Alabama | 265 |
| Arizona | 237 |
| Tennessee | 211 |
| Louisiana | 199 |
| Indiana | 183 |
| Nevada | 169 |
| Michigan | 157 |
Your Rights
What to do if you have a complaint against Westlake Services, LLC
- Contact Westlake Services, LLC directly. Many issues can be resolved by calling their customer service line or submitting a written complaint.
- File a complaint with the CFPB. Visit consumerfinance.gov/complaint. The company must respond within 15 days.
- File with your state attorney general. Your state AG's consumer protection division investigates patterns of complaint.
- Consult a consumer protection attorney. If you've suffered financial harm, an attorney can advise you on your legal options including potential lawsuits.
Frequently Asked Questions
-
How many complaints does Westlake Services, LLC have?
Westlake Services, LLC has 12,813 consumer complaints on file with the CFPB as of our last data refresh.
-
What is the most common complaint about Westlake Services, LLC?
The most common issue reported is Incorrect information on your report with 2,315 complaints.
-
How do I file a complaint against Westlake Services, LLC?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. The company is required to respond within 15 days. You can also contact your state attorney general or consult a consumer protection attorney.
-
Does Westlake Services, LLC respond to complaints on time?
Westlake Services, LLC has a 99.7% timely response rate, meaning that percentage of complaints received a response within the CFPB's required timeframe.
Source: Consumer Financial Protection Bureau — Consumer Complaint Database. Accessed June 2026.