Concord Servicing Corporation Consumer Complaints
Concord Servicing Corporation has received 597 consumer complaints filed with the Consumer Financial Protection Bureau. Below is a complete breakdown by product, issue, company response pattern, and geographic distribution.
Data last updated: Jun 1, 2026Key Takeaways
- 597 total complaints on file with the CFPB.
- Most complaints are about Debt collection (336).
- Timely response rate: 98.7%.
- Consumer disputed rate: 9.6% of resolved complaints.
Complaints by Product
The following table shows how complaints against Concord Servicing Corporation break down by financial product category.
| Product | Complaints | % of Total |
|---|---|---|
| Debt collection | 336 | 56.3% |
| Credit reporting or other personal consumer reports | 168 | 28.1% |
| Credit reporting, credit repair services, or other personal consumer reports | 20 | 3.4% |
| Mortgage | 17 | 2.8% |
| Payday loan, title loan, personal loan, or advance loan | 17 | 2.8% |
| Payday loan, title loan, or personal loan | 16 | 2.7% |
| Consumer Loan | 7 | 1.2% |
| Credit card | 7 | 1.2% |
| Credit reporting | 3 | 0.5% |
| Debt or credit management | 3 | 0.5% |
| Money transfer, virtual currency, or money service | 2 | 0.3% |
| Credit card or prepaid card | 1 | 0.2% |
Most Common Issues
These are the specific issues consumers most frequently report about Concord Servicing Corporation.
Company Response Breakdown
When consumers file complaints, Concord Servicing Corporation responds in one of several ways. The breakdown below shows how Concord Servicing Corporation has resolved complaints.
| Response | Count | Percentage |
|---|---|---|
| Closed with explanation | 572 | 95.8% |
| Closed with non-monetary relief | 19 | 3.2% |
| Closed with monetary relief | 3 | 0.5% |
| In progress | 3 | 0.5% |
Complaints by State
Top states where consumers have filed complaints against Concord Servicing Corporation.
| State | Complaints |
|---|---|
| Texas | 105 |
| California | 93 |
| Georgia | 54 |
| Florida | 44 |
| North Carolina | 24 |
| Illinois | 21 |
| New Jersey | 19 |
| New York | 18 |
| Pennsylvania | 16 |
| South Carolina | 16 |
| Michigan | 12 |
| Arizona | 11 |
| Mississippi | 11 |
| Alabama | 10 |
| Maryland | 10 |
| Nevada | 10 |
| Virginia | 10 |
| Colorado | 9 |
| Washington | 9 |
| Ohio | 8 |
Your Rights
What to do if you have a complaint against Concord Servicing Corporation
- Contact Concord Servicing Corporation directly. Many issues can be resolved by calling their customer service line or submitting a written complaint.
- File a complaint with the CFPB. Visit consumerfinance.gov/complaint. The company must respond within 15 days.
- File with your state attorney general. Your state AG's consumer protection division investigates patterns of complaint.
- Consult a consumer protection attorney. If you've suffered financial harm, an attorney can advise you on your legal options including potential lawsuits.
Frequently Asked Questions
-
How many complaints does Concord Servicing Corporation have?
Concord Servicing Corporation has 597 consumer complaints on file with the CFPB as of our last data refresh.
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What is the most common complaint about Concord Servicing Corporation?
The most common issue reported is Incorrect information on your report with 121 complaints.
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How do I file a complaint against Concord Servicing Corporation?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. The company is required to respond within 15 days. You can also contact your state attorney general or consult a consumer protection attorney.
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Does Concord Servicing Corporation respond to complaints on time?
Concord Servicing Corporation has a 98.7% timely response rate, meaning that percentage of complaints received a response within the CFPB's required timeframe.
Source: Consumer Financial Protection Bureau — Consumer Complaint Database. Accessed June 2026.