Maximus Federal Services, Inc. Consumer Complaints
Maximus Federal Services, Inc. has received 11,460 consumer complaints filed with the Consumer Financial Protection Bureau. Below is a complete breakdown by product, issue, company response pattern, and geographic distribution.
Data last updated: Jun 1, 2026Key Takeaways
- 11,460 total complaints on file with the CFPB.
- Most complaints are about Student loan (6,965).
- Timely response rate: 100.0%.
- Consumer disputed rate: 0.0% of resolved complaints.
Complaints by Product
The following table shows how complaints against Maximus Federal Services, Inc. break down by financial product category.
| Product | Complaints | % of Total |
|---|---|---|
| Student loan | 6,965 | 60.8% |
| Credit reporting or other personal consumer reports | 3,274 | 28.6% |
| Credit reporting, credit repair services, or other personal consumer reports | 631 | 5.5% |
| Debt collection | 565 | 4.9% |
| Credit card | 11 | 0.1% |
| Debt or credit management | 7 | 0.1% |
| Payday loan, title loan, personal loan, or advance loan | 3 | 0.0% |
| Checking or savings account | 1 | 0.0% |
| Credit card or prepaid card | 1 | 0.0% |
| Money transfer, virtual currency, or money service | 1 | 0.0% |
| Prepaid card | 1 | 0.0% |
Most Common Issues
These are the specific issues consumers most frequently report about Maximus Federal Services, Inc..
Company Response Breakdown
When consumers file complaints, Maximus Federal Services, Inc. responds in one of several ways. The breakdown below shows how Maximus Federal Services, Inc. has resolved complaints.
| Response | Count | Percentage |
|---|---|---|
| Closed with explanation | 11,366 | 99.2% |
| Closed with non-monetary relief | 77 | 0.7% |
| Closed with monetary relief | 10 | 0.1% |
| In progress | 7 | 0.1% |
Complaints by State
Top states where consumers have filed complaints against Maximus Federal Services, Inc..
| State | Complaints |
|---|---|
| Texas | 1,178 |
| California | 1,059 |
| Florida | 926 |
| Georgia | 809 |
| New York | 719 |
| Pennsylvania | 511 |
| Illinois | 474 |
| North Carolina | 407 |
| New Jersey | 394 |
| Ohio | 341 |
| Virginia | 316 |
| Michigan | 311 |
| Maryland | 287 |
| Tennessee | 249 |
| Alabama | 213 |
| Arizona | 208 |
| South Carolina | 201 |
| Washington | 201 |
| Massachusetts | 198 |
| Louisiana | 197 |
Your Rights
What to do if you have a complaint against Maximus Federal Services, Inc.
- Contact Maximus Federal Services, Inc. directly. Many issues can be resolved by calling their customer service line or submitting a written complaint.
- File a complaint with the CFPB. Visit consumerfinance.gov/complaint. The company must respond within 15 days.
- File with your state attorney general. Your state AG's consumer protection division investigates patterns of complaint.
- Consult a consumer protection attorney. If you've suffered financial harm, an attorney can advise you on your legal options including potential lawsuits.
Frequently Asked Questions
-
How many complaints does Maximus Federal Services, Inc. have?
Maximus Federal Services, Inc. has 11,460 consumer complaints on file with the CFPB as of our last data refresh.
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What is the most common complaint about Maximus Federal Services, Inc.?
The most common issue reported is Dealing with your lender or servicer with 4,392 complaints.
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How do I file a complaint against Maximus Federal Services, Inc.?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. The company is required to respond within 15 days. You can also contact your state attorney general or consult a consumer protection attorney.
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Does Maximus Federal Services, Inc. respond to complaints on time?
Maximus Federal Services, Inc. has a 100.0% timely response rate, meaning that percentage of complaints received a response within the CFPB's required timeframe.
Source: Consumer Financial Protection Bureau — Consumer Complaint Database. Accessed June 2026.