Key Takeaways

  • 235 total complaints on file with the CFPB.
  • Most complaints are about Checking or savings account (181).
  • Timely response rate: 98.7%.
  • Consumer disputed rate: 0.0% of resolved complaints.
235 Total complaints
98.7% Timely response rate
0.0% Consumer disputed rate
Checking or savings account Most common product

Complaints by Product

The following table shows how complaints against Mercury Technologies, Inc. break down by financial product category.

Product Complaints % of Total
Checking or savings account 181 77.0%
Money transfer, virtual currency, or money service 42 17.9%
Credit card 10 4.3%
Credit card or prepaid card 1 0.4%
Debt collection 1 0.4%

Most Common Issues

These are the specific issues consumers most frequently report about Mercury Technologies, Inc..

Closing an account 99
Managing an account 65
Other transaction problem 19
Opening an account 10
Problem with a purchase shown on your statement 10
Problem with a lender or other company charging your account 7
Trouble accessing funds in your mobile or digital wallet 6
Fraud or scam 5
Money was not available when promised 5
Managing, opening, or closing your mobile wallet account 4

Company Response Breakdown

When consumers file complaints, Mercury Technologies, Inc. responds in one of several ways. The breakdown below shows how Mercury Technologies, Inc. has resolved complaints.

Response Count Percentage
Closed with explanation 207 88.1%
Closed with monetary relief 18 7.7%
In progress 5 2.1%
Closed with non-monetary relief 3 1.3%
Untimely response 2 0.9%

Complaints by State

Top states where consumers have filed complaints against Mercury Technologies, Inc..

Your Rights

What to do if you have a complaint against Mercury Technologies, Inc.

  1. Contact Mercury Technologies, Inc. directly. Many issues can be resolved by calling their customer service line or submitting a written complaint.
  2. File a complaint with the CFPB. Visit consumerfinance.gov/complaint. The company must respond within 15 days.
  3. File with your state attorney general. Your state AG's consumer protection division investigates patterns of complaint.
  4. Consult a consumer protection attorney. If you've suffered financial harm, an attorney can advise you on your legal options including potential lawsuits.

Frequently Asked Questions

  • How many complaints does Mercury Technologies, Inc. have?

    Mercury Technologies, Inc. has 235 consumer complaints on file with the CFPB as of our last data refresh.

  • What is the most common complaint about Mercury Technologies, Inc.?

    The most common issue reported is Closing an account with 99 complaints.

  • How do I file a complaint against Mercury Technologies, Inc.?

    You can file a complaint with the CFPB at consumerfinance.gov/complaint. The company is required to respond within 15 days. You can also contact your state attorney general or consult a consumer protection attorney.

  • Does Mercury Technologies, Inc. respond to complaints on time?

    Mercury Technologies, Inc. has a 98.7% timely response rate, meaning that percentage of complaints received a response within the CFPB's required timeframe.

Source: Consumer Financial Protection Bureau — Consumer Complaint Database. Accessed June 2026.