Nelnet, Inc. Consumer Complaints
Nelnet, Inc. has received 25,918 consumer complaints filed with the Consumer Financial Protection Bureau. Below is a complete breakdown by product, issue, company response pattern, and geographic distribution.
Data last updated: Jun 1, 2026Key Takeaways
- 25,918 total complaints on file with the CFPB.
- Most complaints are about Student loan (15,199).
- Timely response rate: 99.7%.
- Consumer disputed rate: 18.8% of resolved complaints.
Complaints by Product
The following table shows how complaints against Nelnet, Inc. break down by financial product category.
| Product | Complaints | % of Total |
|---|---|---|
| Student loan | 15,199 | 58.6% |
| Credit reporting or other personal consumer reports | 6,019 | 23.2% |
| Credit reporting, credit repair services, or other personal consumer reports | 2,833 | 10.9% |
| Debt collection | 1,734 | 6.7% |
| Credit card or prepaid card | 25 | 0.1% |
| Debt or credit management | 23 | 0.1% |
| Payday loan, title loan, personal loan, or advance loan | 17 | 0.1% |
| Credit card | 16 | 0.1% |
| Payday loan, title loan, or personal loan | 15 | 0.1% |
| Checking or savings account | 9 | 0.0% |
| Money transfer, virtual currency, or money service | 9 | 0.0% |
| Credit reporting | 6 | 0.0% |
| Consumer Loan | 4 | 0.0% |
| Mortgage | 3 | 0.0% |
| Other financial service | 2 | 0.0% |
| Prepaid card | 2 | 0.0% |
| Vehicle loan or lease | 2 | 0.0% |
Most Common Issues
These are the specific issues consumers most frequently report about Nelnet, Inc..
Company Response Breakdown
When consumers file complaints, Nelnet, Inc. responds in one of several ways. The breakdown below shows how Nelnet, Inc. has resolved complaints.
| Response | Count | Percentage |
|---|---|---|
| Closed with explanation | 25,825 | 99.6% |
| Closed with non-monetary relief | 32 | 0.1% |
| Closed | 31 | 0.1% |
| In progress | 18 | 0.1% |
| Closed with monetary relief | 6 | 0% |
| Closed without relief | 5 | 0% |
| Closed with relief | 1 | 0% |
Complaints by State
Top states where consumers have filed complaints against Nelnet, Inc..
| State | Complaints |
|---|---|
| Texas | 2,695 |
| Florida | 2,303 |
| California | 2,228 |
| Georgia | 1,759 |
| New York | 1,599 |
| Illinois | 1,067 |
| Pennsylvania | 1,046 |
| Michigan | 890 |
| North Carolina | 855 |
| Ohio | 849 |
| Virginia | 754 |
| New Jersey | 747 |
| Massachusetts | 661 |
| Maryland | 636 |
| South Carolina | 596 |
| Arizona | 494 |
| Tennessee | 486 |
| Colorado | 443 |
| Washington | 423 |
| Alabama | 401 |
Your Rights
What to do if you have a complaint against Nelnet, Inc.
- Contact Nelnet, Inc. directly. Many issues can be resolved by calling their customer service line or submitting a written complaint.
- File a complaint with the CFPB. Visit consumerfinance.gov/complaint. The company must respond within 15 days.
- File with your state attorney general. Your state AG's consumer protection division investigates patterns of complaint.
- Consult a consumer protection attorney. If you've suffered financial harm, an attorney can advise you on your legal options including potential lawsuits.
Frequently Asked Questions
-
How many complaints does Nelnet, Inc. have?
Nelnet, Inc. has 25,918 consumer complaints on file with the CFPB as of our last data refresh.
-
What is the most common complaint about Nelnet, Inc.?
The most common issue reported is Dealing with your lender or servicer with 8,502 complaints.
-
How do I file a complaint against Nelnet, Inc.?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. The company is required to respond within 15 days. You can also contact your state attorney general or consult a consumer protection attorney.
-
Does Nelnet, Inc. respond to complaints on time?
Nelnet, Inc. has a 99.7% timely response rate, meaning that percentage of complaints received a response within the CFPB's required timeframe.
Source: Consumer Financial Protection Bureau — Consumer Complaint Database. Accessed June 2026.