Wells Fargo & Company Consumer Complaints
Wells Fargo & Company has received 168,342 consumer complaints filed with the Consumer Financial Protection Bureau. Below is a complete breakdown by product, issue, company response pattern, and geographic distribution.
Data last updated: Jun 1, 2026Key Takeaways
- 168,342 total complaints on file with the CFPB.
- Most complaints are about Mortgage (49,431).
- Timely response rate: 97.7%.
- Consumer disputed rate: 21.8% of resolved complaints.
Complaints by Product
The following table shows how complaints against Wells Fargo & Company break down by financial product category.
| Product | Complaints | % of Total |
|---|---|---|
| Mortgage | 49,431 | 29.4% |
| Checking or savings account | 45,412 | 27.0% |
| Bank account or service | 13,333 | 7.9% |
| Credit card | 11,192 | 6.6% |
| Credit reporting or other personal consumer reports | 8,450 | 5.0% |
| Credit reporting, credit repair services, or other personal consumer reports | 7,888 | 4.7% |
| Debt collection | 7,552 | 4.5% |
| Money transfer, virtual currency, or money service | 7,246 | 4.3% |
| Credit card or prepaid card | 6,854 | 4.1% |
| Vehicle loan or lease | 4,594 | 2.7% |
| Consumer Loan | 2,528 | 1.5% |
| Student loan | 1,940 | 1.2% |
| Payday loan, title loan, or personal loan | 978 | 0.6% |
| Payday loan, title loan, personal loan, or advance loan | 302 | 0.2% |
| Money transfers | 254 | 0.2% |
| Credit reporting | 157 | 0.1% |
| Debt or credit management | 76 | 0.0% |
| Prepaid card | 75 | 0.0% |
| Other financial service | 57 | 0.0% |
| Payday loan | 23 | 0.0% |
Most Common Issues
These are the specific issues consumers most frequently report about Wells Fargo & Company.
Company Response Breakdown
When consumers file complaints, Wells Fargo & Company responds in one of several ways. The breakdown below shows how Wells Fargo & Company has resolved complaints.
| Response | Count | Percentage |
|---|---|---|
| Closed with explanation | 133,509 | 79.3% |
| Closed with non-monetary relief | 16,871 | 10% |
| Closed with monetary relief | 13,941 | 8.3% |
| Closed without relief | 2,830 | 1.7% |
| In progress | 514 | 0.3% |
| Closed | 348 | 0.2% |
| Closed with relief | 325 | 0.2% |
| Untimely response | 4 | 0% |
Complaints by State
Top states where consumers have filed complaints against Wells Fargo & Company.
| State | Complaints |
|---|---|
| California | 30,758 |
| Florida | 18,385 |
| Texas | 13,995 |
| Georgia | 9,878 |
| New York | 8,194 |
| New Jersey | 7,548 |
| Pennsylvania | 6,368 |
| North Carolina | 6,242 |
| Virginia | 5,082 |
| Maryland | 4,695 |
| Arizona | 4,624 |
| Illinois | 3,740 |
| Minnesota | 3,394 |
| Nevada | 3,123 |
| Colorado | 3,100 |
| Washington | 3,008 |
| South Carolina | 2,909 |
| Alabama | 2,332 |
| Ohio | 2,195 |
| Oregon | 1,999 |
Your Rights
What to do if you have a complaint against Wells Fargo & Company
- Contact Wells Fargo & Company directly. Many issues can be resolved by calling their customer service line or submitting a written complaint.
- File a complaint with the CFPB. Visit consumerfinance.gov/complaint. The company must respond within 15 days.
- File with your state attorney general. Your state AG's consumer protection division investigates patterns of complaint.
- Consult a consumer protection attorney. If you've suffered financial harm, an attorney can advise you on your legal options including potential lawsuits.
Frequently Asked Questions
-
How many complaints does Wells Fargo & Company have?
Wells Fargo & Company has 168,342 consumer complaints on file with the CFPB as of our last data refresh.
-
What is the most common complaint about Wells Fargo & Company?
The most common issue reported is Managing an account with 26,792 complaints.
-
How do I file a complaint against Wells Fargo & Company?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. The company is required to respond within 15 days. You can also contact your state attorney general or consult a consumer protection attorney.
-
Does Wells Fargo & Company respond to complaints on time?
Wells Fargo & Company has a 97.7% timely response rate, meaning that percentage of complaints received a response within the CFPB's required timeframe.
Source: Consumer Financial Protection Bureau — Consumer Complaint Database. Accessed June 2026.