Mortgage Complaints in Hawaii
Hawaii consumers have filed 1,611 complaints about mortgage with the CFPB. See which companies are involved and what issues consumers report most often.
Data last updated: Jun 1, 2026Key Takeaways
- 1,611 mortgage complaints from Hawaii.
- Bank of America, National Association has the most complaints (235).
- Most common issue: Loan modification,collection,foreclosure.
1,611 Total mortgage complaints
30 Companies involved
15 Distinct issues
Top Companies for Mortgage in Hawaii
| Company | Complaints | % of Total |
|---|---|---|
| Bank of America, National Association | 235 | 14.6% |
| Ocwen Financial Corporation | 198 | 12.3% |
| Wells Fargo & Company | 151 | 9.4% |
| JPMorgan Chase & Co. | 79 | 4.9% |
| Select Portfolio Servicing, Inc. | 63 | 3.9% |
| Freedom Mortgage Company | 54 | 3.4% |
| Shellpoint Partners, LLC | 54 | 3.4% |
| Nationstar Mortgage LLC | 50 | 3.1% |
| Ditech Financial LLC | 46 | 2.9% |
| Mr. Cooper Group Inc. | 39 | 2.4% |
| Rocket Mortgage, LLC | 29 | 1.8% |
| LoanCare, LLC | 28 | 1.7% |
| PNC Bank N.A. | 28 | 1.7% |
| Citibank, N.A. | 24 | 1.5% |
| Specialized Loan Servicing Holdings LLC | 23 | 1.4% |
| LD Holdings Group, LLC | 22 | 1.4% |
| Pennymac Loan Services, LLC. | 20 | 1.2% |
| Bank of Hawaii Corporation | 19 | 1.2% |
| Carrington Mortgage Services, LLC | 19 | 1.2% |
| Seterus, Inc. | 18 | 1.1% |
Common Issues
How Companies Respond
Breakdown of how companies respond to mortgage complaints from Hawaii.
| Response | Count | Percentage |
|---|---|---|
| Closed with explanation | 1,409 | 87.5% |
| Closed with non-monetary relief | 58 | 3.6% |
| Closed with monetary relief | 53 | 3.3% |
| Closed without relief | 45 | 2.8% |
| Closed | 23 | 1.4% |
| In progress | 11 | 0.7% |
| Closed with relief | 6 | 0.4% |
| Untimely response | 6 | 0.4% |
Frequently Asked Questions
-
How many Mortgage complaints have been filed in Hawaii?
1,611 complaints about mortgage have been filed from Hawaii.
-
Which company gets the most mortgage complaints in Hawaii?
Bank of America, National Association leads with 235 mortgage complaints in Hawaii.
-
What is the most common issue with mortgage in Hawaii?
The most frequently reported issue is Loan modification,collection,foreclosure with 407 complaints.
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The information on this site is not a substitute for consultation with a licensed attorney.
Laws vary by jurisdiction and change frequently. Always verify information with official sources and
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Source: Consumer Financial Protection Bureau — Consumer Complaint Database. Accessed June 2026.