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Credit reporting or other personal consumer reports Complaints in Illinois

Illinois consumers have filed 449,078 complaints about credit reporting or other personal consumer reports with the CFPB. See which companies are involved and what issues consumers report most often.

Data last updated: Jun 1, 2026

Key Takeaways

  • 449,078 credit reporting or other personal consumer reports complaints from Illinois.
  • TransUnion Intermediate Holdings, Inc. has the most complaints (152,008).
  • Most common issue: Incorrect information on your report.
449,078 Total credit reporting or other personal consumer reports complaints
30 Companies involved
8 Distinct issues

Top Companies for Credit reporting or other personal consumer reports in Illinois

Company Complaints % of Total
TransUnion Intermediate Holdings, Inc. 152,008 33.8%
Equifax, Inc. 141,183 31.4%
Experian Information Solutions Inc. 129,512 28.8%
CBC Companies, Inc. 3,929 0.9%
Lexisnexis 3,236 0.7%
Capital One Financial Corporation 1,353 0.3%
Fidelity National Information Services, Inc. (FNIS) 669 0.1%
JPMorgan Chase & Co. 645 0.1%
Resurgent Capital Services L.P. 645 0.1%
Citibank, N.A. 510 0.1%
Discover Bank 437 0.1%
CL Holdings LLC 435 0.1%
Early Warning Services, LLC 431 0.1%
Bank of America, National Association 411 0.1%
Self Financial Inc. 399 0.1%
Encore Capital Group Inc. 388 0.1%
Bread Financial Holdings, Inc. 374 0.1%
Ally Financial Inc. 354 0.1%
Navy Federal Credit Union 335 0.1%
Synchrony Financial 329 0.1%

Common Issues

Incorrect information on your report 242,499
Improper use of your report 118,519
Problem with a company's investigation into an existing problem 83,415
Problem with fraud alerts or security freezes 1,988
Unable to get your credit report or credit score 1,386
Credit monitoring or identity theft protection services 955
Problem with a company's investigation into an existing issue 266
Identity theft protection or other monitoring services 50

How Companies Respond

Breakdown of how companies respond to credit reporting or other personal consumer reports complaints from Illinois.

Response Count Percentage
Closed with explanation 242,777 54.1%
Closed with non-monetary relief 183,212 40.8%
In progress 22,625 5%
Untimely response 374 0.1%
Closed with monetary relief 89 0%

Frequently Asked Questions

  • How many Credit reporting or other personal consumer reports complaints have been filed in Illinois?

    449,078 complaints about credit reporting or other personal consumer reports have been filed from Illinois.

  • Which company gets the most credit reporting or other personal consumer reports complaints in Illinois?

    TransUnion Intermediate Holdings, Inc. leads with 152,008 credit reporting or other personal consumer reports complaints in Illinois.

  • What is the most common issue with credit reporting or other personal consumer reports in Illinois?

    The most frequently reported issue is Incorrect information on your report with 242,499 complaints.

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Source: Consumer Financial Protection Bureau — Consumer Complaint Database. Accessed June 2026.