Mortgage Complaints in Illinois
Illinois consumers have filed 15,701 complaints about mortgage with the CFPB. See which companies are involved and what issues consumers report most often.
Data last updated: Jun 1, 2026Key Takeaways
- 15,701 mortgage complaints from Illinois.
- Wells Fargo & Company has the most complaints (1,557).
- Most common issue: Trouble during payment process.
15,701 Total mortgage complaints
30 Companies involved
17 Distinct issues
Top Companies for Mortgage in Illinois
| Company | Complaints | % of Total |
|---|---|---|
| Wells Fargo & Company | 1,557 | 9.9% |
| Bank of America, National Association | 1,472 | 9.4% |
| Ocwen Financial Corporation | 1,129 | 7.2% |
| JPMorgan Chase & Co. | 1,077 | 6.9% |
| Shellpoint Partners, LLC | 677 | 4.3% |
| Nationstar Mortgage LLC | 578 | 3.7% |
| Mr. Cooper Group Inc. | 544 | 3.5% |
| Select Portfolio Servicing, Inc. | 544 | 3.5% |
| U.S. Bancorp | 511 | 3.3% |
| PNC Bank N.A. | 500 | 3.2% |
| Ditech Financial LLC | 481 | 3.1% |
| Citibank, N.A. | 448 | 2.9% |
| Fifth Third Financial Corporation | 346 | 2.2% |
| Bmo Bank National Association | 255 | 1.6% |
| Freedom Mortgage Company | 237 | 1.5% |
| Carrington Mortgage Services, LLC | 236 | 1.5% |
| Specialized Loan Servicing Holdings LLC | 235 | 1.5% |
| Rocket Mortgage, LLC | 212 | 1.4% |
| LoanCare, LLC | 184 | 1.2% |
| Seterus, Inc. | 179 | 1.1% |
Common Issues
How Companies Respond
Breakdown of how companies respond to mortgage complaints from Illinois.
| Response | Count | Percentage |
|---|---|---|
| Closed with explanation | 14,035 | 89.4% |
| Closed with non-monetary relief | 690 | 4.4% |
| Closed with monetary relief | 399 | 2.5% |
| Closed without relief | 287 | 1.8% |
| Closed | 177 | 1.1% |
| Closed with relief | 45 | 0.3% |
| In progress | 42 | 0.3% |
| Untimely response | 26 | 0.2% |
Frequently Asked Questions
-
How many Mortgage complaints have been filed in Illinois?
15,701 complaints about mortgage have been filed from Illinois.
-
Which company gets the most mortgage complaints in Illinois?
Wells Fargo & Company leads with 1,557 mortgage complaints in Illinois.
-
What is the most common issue with mortgage in Illinois?
The most frequently reported issue is Trouble during payment process with 3,844 complaints.
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Source: Consumer Financial Protection Bureau — Consumer Complaint Database. Accessed June 2026.