Vehicle loan or lease Complaints in Illinois
Illinois consumers have filed 3,615 complaints about vehicle loan or lease with the CFPB. See which companies are involved and what issues consumers report most often.
Data last updated: Jun 1, 2026Key Takeaways
- 3,615 vehicle loan or lease complaints from Illinois.
- Ally Financial Inc. has the most complaints (282).
- Most common issue: Managing the loan or lease.
3,615 Total vehicle loan or lease complaints
30 Companies involved
12 Distinct issues
Top Companies for Vehicle loan or lease in Illinois
| Company | Complaints | % of Total |
|---|---|---|
| Ally Financial Inc. | 282 | 7.8% |
| Capital One Financial Corporation | 197 | 5.4% |
| Wells Fargo & Company | 178 | 4.9% |
| Santander Holdings USA, Inc. | 169 | 4.7% |
| Credit Acceptance Corporation | 164 | 4.5% |
| Westlake Services, LLC | 164 | 4.5% |
| Santander Consumer USA Holdings Inc. | 150 | 4.1% |
| Hyundai Capital America | 143 | 4.0% |
| General Motors Financial Company, Inc. | 124 | 3.4% |
| Exeter Finance, LLC. | 118 | 3.3% |
| Toyota Motor Credit Corporation | 104 | 2.9% |
| Bridgecrest Acceptance Corporation | 95 | 2.6% |
| JPMorgan Chase & Co. | 75 | 2.1% |
| Nissan Motor Acceptance Company LLC | 71 | 2.0% |
| Byrider Franchising, LLC | 64 | 1.8% |
| American Honda Finance Corp. | 61 | 1.7% |
| Global Lending Services LLC | 57 | 1.6% |
| Bank of America, National Association | 53 | 1.5% |
| CarMax, Inc. | 53 | 1.5% |
| PNC Bank N.A. | 53 | 1.5% |
Common Issues
How Companies Respond
Breakdown of how companies respond to vehicle loan or lease complaints from Illinois.
| Response | Count | Percentage |
|---|---|---|
| Closed with explanation | 3,261 | 90.2% |
| Closed with non-monetary relief | 234 | 6.5% |
| Closed with monetary relief | 74 | 2% |
| In progress | 30 | 0.8% |
| Untimely response | 16 | 0.4% |
Frequently Asked Questions
-
How many Vehicle loan or lease complaints have been filed in Illinois?
3,615 complaints about vehicle loan or lease have been filed from Illinois.
-
Which company gets the most vehicle loan or lease complaints in Illinois?
Ally Financial Inc. leads with 282 vehicle loan or lease complaints in Illinois.
-
What is the most common issue with vehicle loan or lease in Illinois?
The most frequently reported issue is Managing the loan or lease with 1,045 complaints.
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Source: Consumer Financial Protection Bureau — Consumer Complaint Database. Accessed June 2026.