Prepaid card Complaints in Massachusetts
Massachusetts consumers have filed 477 complaints about prepaid card with the CFPB. See which companies are involved and what issues consumers report most often.
Data last updated: Jun 1, 2026Key Takeaways
- 477 prepaid card complaints from Massachusetts.
- American Express Company has the most complaints (188).
- Most common issue: Trouble using the card.
477 Total prepaid card complaints
30 Companies involved
13 Distinct issues
Top Companies for Prepaid card in Massachusetts
| Company | Complaints | % of Total |
|---|---|---|
| American Express Company | 188 | 39.4% |
| Incomm Holdings Inc. | 82 | 17.2% |
| Comerica | 34 | 7.1% |
| U.S. Bancorp | 21 | 4.4% |
| Empowerment Ventures, LLC | 20 | 4.2% |
| Netspend Corporation | 20 | 4.2% |
| Blackhawk Network Holdings Inc. | 18 | 3.8% |
| Block, Inc. | 15 | 3.1% |
| Paypal Holdings, Inc | 12 | 2.5% |
| Citibank, N.A. | 10 | 2.1% |
| Bank of America, National Association | 8 | 1.7% |
| Newport Intermediate Inc. | 6 | 1.3% |
| Fiserv Finxact Core | 4 | 0.8% |
| Chime Financial Inc | 3 | 0.6% |
| JPMorgan Chase & Co. | 3 | 0.6% |
| ADP Inc. | 2 | 0.4% |
| CARD Corporation | 2 | 0.4% |
| Discover Bank | 2 | 0.4% |
| Optum Bank, Inc. | 2 | 0.4% |
| Cedars Business Services, LLC | 1 | 0.2% |
Common Issues
How Companies Respond
Breakdown of how companies respond to prepaid card complaints from Massachusetts.
| Response | Count | Percentage |
|---|---|---|
| Closed with explanation | 290 | 60.8% |
| Closed with monetary relief | 157 | 32.9% |
| Closed with non-monetary relief | 26 | 5.5% |
| Untimely response | 2 | 0.4% |
| Closed | 1 | 0.2% |
| In progress | 1 | 0.2% |
Frequently Asked Questions
-
How many Prepaid card complaints have been filed in Massachusetts?
477 complaints about prepaid card have been filed from Massachusetts.
-
Which company gets the most prepaid card complaints in Massachusetts?
American Express Company leads with 188 prepaid card complaints in Massachusetts.
-
What is the most common issue with prepaid card in Massachusetts?
The most frequently reported issue is Trouble using the card with 266 complaints.
Legal Disclaimer: FreeNetLaw provides general legal information, not legal advice.
The information on this site is not a substitute for consultation with a licensed attorney.
Laws vary by jurisdiction and change frequently. Always verify information with official sources and
consult a qualified attorney for advice about your specific situation.
Source: Consumer Financial Protection Bureau — Consumer Complaint Database. Accessed June 2026.