Mortgage Complaints in Pennsylvania
Pennsylvania consumers have filed 15,614 complaints about mortgage with the CFPB. See which companies are involved and what issues consumers report most often.
Data last updated: Jun 1, 2026Key Takeaways
- 15,614 mortgage complaints from Pennsylvania.
- Wells Fargo & Company has the most complaints (2,015).
- Most common issue: Trouble during payment process.
15,614 Total mortgage complaints
30 Companies involved
18 Distinct issues
Top Companies for Mortgage in Pennsylvania
| Company | Complaints | % of Total |
|---|---|---|
| Wells Fargo & Company | 2,015 | 12.9% |
| Ocwen Financial Corporation | 1,377 | 8.8% |
| Bank of America, National Association | 1,248 | 8.0% |
| JPMorgan Chase & Co. | 690 | 4.4% |
| PNC Bank N.A. | 544 | 3.5% |
| Shellpoint Partners, LLC | 540 | 3.5% |
| Mr. Cooper Group Inc. | 529 | 3.4% |
| Nationstar Mortgage LLC | 506 | 3.2% |
| Citizens Financial Group, Inc. | 499 | 3.2% |
| Select Portfolio Servicing, Inc. | 488 | 3.1% |
| Ditech Financial LLC | 487 | 3.1% |
| Citibank, N.A. | 309 | 2.0% |
| Freedom Mortgage Company | 253 | 1.6% |
| Rocket Mortgage, LLC | 240 | 1.5% |
| Specialized Loan Servicing Holdings LLC | 224 | 1.4% |
| HSBC North America Holdings Inc. | 219 | 1.4% |
| M&t Bank Corporation | 207 | 1.3% |
| LoanCare, LLC | 204 | 1.3% |
| Santander Bank, National Association | 204 | 1.3% |
| Carrington Mortgage Services, LLC | 182 | 1.2% |
Common Issues
How Companies Respond
Breakdown of how companies respond to mortgage complaints from Pennsylvania.
| Response | Count | Percentage |
|---|---|---|
| Closed with explanation | 13,791 | 88.3% |
| Closed with non-monetary relief | 628 | 4% |
| Closed with monetary relief | 537 | 3.4% |
| Closed without relief | 298 | 1.9% |
| Closed | 218 | 1.4% |
| Closed with relief | 56 | 0.4% |
| In progress | 46 | 0.3% |
| Untimely response | 40 | 0.3% |
Frequently Asked Questions
-
How many Mortgage complaints have been filed in Pennsylvania?
15,614 complaints about mortgage have been filed from Pennsylvania.
-
Which company gets the most mortgage complaints in Pennsylvania?
Wells Fargo & Company leads with 2,015 mortgage complaints in Pennsylvania.
-
What is the most common issue with mortgage in Pennsylvania?
The most frequently reported issue is Trouble during payment process with 4,052 complaints.
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Source: Consumer Financial Protection Bureau — Consumer Complaint Database. Accessed June 2026.