Mortgage Complaints in Massachusetts
Massachusetts consumers have filed 9,183 complaints about mortgage with the CFPB. See which companies are involved and what issues consumers report most often.
Data last updated: Jun 1, 2026Key Takeaways
- 9,183 mortgage complaints from Massachusetts.
- Bank of America, National Association has the most complaints (1,069).
- Most common issue: Loan modification,collection,foreclosure.
9,183 Total mortgage complaints
30 Companies involved
17 Distinct issues
Top Companies for Mortgage in Massachusetts
| Company | Complaints | % of Total |
|---|---|---|
| Bank of America, National Association | 1,069 | 11.6% |
| Ocwen Financial Corporation | 892 | 9.7% |
| Wells Fargo & Company | 880 | 9.6% |
| JPMorgan Chase & Co. | 501 | 5.5% |
| Citizens Financial Group, Inc. | 440 | 4.8% |
| Nationstar Mortgage LLC | 341 | 3.7% |
| Select Portfolio Servicing, Inc. | 334 | 3.6% |
| Shellpoint Partners, LLC | 313 | 3.4% |
| Ditech Financial LLC | 306 | 3.3% |
| Mr. Cooper Group Inc. | 285 | 3.1% |
| Santander Bank, National Association | 240 | 2.6% |
| Citibank, N.A. | 224 | 2.4% |
| Specialized Loan Servicing Holdings LLC | 180 | 2.0% |
| Freedom Mortgage Company | 146 | 1.6% |
| TD Bank US Holding Company | 135 | 1.5% |
| HSBC North America Holdings Inc. | 118 | 1.3% |
| PNC Bank N.A. | 115 | 1.3% |
| U.S. Bancorp | 112 | 1.2% |
| Caliber Home Loans, Inc. | 102 | 1.1% |
| Carrington Mortgage Services, LLC | 101 | 1.1% |
Common Issues
How Companies Respond
Breakdown of how companies respond to mortgage complaints from Massachusetts.
| Response | Count | Percentage |
|---|---|---|
| Closed with explanation | 7,918 | 86.2% |
| Closed with non-monetary relief | 414 | 4.5% |
| Closed with monetary relief | 296 | 3.2% |
| Closed without relief | 290 | 3.2% |
| Closed | 183 | 2% |
| Closed with relief | 37 | 0.4% |
| In progress | 27 | 0.3% |
| Untimely response | 18 | 0.2% |
Frequently Asked Questions
-
How many Mortgage complaints have been filed in Massachusetts?
9,183 complaints about mortgage have been filed from Massachusetts.
-
Which company gets the most mortgage complaints in Massachusetts?
Bank of America, National Association leads with 1,069 mortgage complaints in Massachusetts.
-
What is the most common issue with mortgage in Massachusetts?
The most frequently reported issue is Loan modification,collection,foreclosure with 2,225 complaints.
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Source: Consumer Financial Protection Bureau — Consumer Complaint Database. Accessed June 2026.