Mortgage Complaints in New York
New York consumers have filed 26,830 complaints about mortgage with the CFPB. See which companies are involved and what issues consumers report most often.
Data last updated: Jun 1, 2026Key Takeaways
- 26,830 mortgage complaints from New York.
- Wells Fargo & Company has the most complaints (3,525).
- Most common issue: Loan modification,collection,foreclosure.
26,830 Total mortgage complaints
30 Companies involved
17 Distinct issues
Top Companies for Mortgage in New York
| Company | Complaints | % of Total |
|---|---|---|
| Wells Fargo & Company | 3,525 | 13.1% |
| Bank of America, National Association | 2,578 | 9.6% |
| Ocwen Financial Corporation | 2,241 | 8.4% |
| JPMorgan Chase & Co. | 2,180 | 8.1% |
| Nationstar Mortgage LLC | 1,146 | 4.3% |
| HSBC North America Holdings Inc. | 1,064 | 4.0% |
| Citibank, N.A. | 1,062 | 4.0% |
| Select Portfolio Servicing, Inc. | 893 | 3.3% |
| Shellpoint Partners, LLC | 861 | 3.2% |
| Mr. Cooper Group Inc. | 693 | 2.6% |
| Ditech Financial LLC | 618 | 2.3% |
| Citizens Financial Group, Inc. | 516 | 1.9% |
| M&t Bank Corporation | 486 | 1.8% |
| Specialized Loan Servicing Holdings LLC | 461 | 1.7% |
| Seterus, Inc. | 355 | 1.3% |
| Carrington Mortgage Services, LLC | 350 | 1.3% |
| Caliber Home Loans, Inc. | 321 | 1.2% |
| Rushmore Loan Management Services LLC | 321 | 1.2% |
| TD Bank US Holding Company | 317 | 1.2% |
| Rocket Mortgage, LLC | 291 | 1.1% |
Common Issues
How Companies Respond
Breakdown of how companies respond to mortgage complaints from New York.
| Response | Count | Percentage |
|---|---|---|
| Closed with explanation | 23,748 | 88.5% |
| Closed with non-monetary relief | 1,114 | 4.2% |
| Closed with monetary relief | 767 | 2.9% |
| Closed without relief | 602 | 2.2% |
| Closed | 397 | 1.5% |
| Closed with relief | 101 | 0.4% |
| Untimely response | 55 | 0.2% |
| In progress | 46 | 0.2% |
Frequently Asked Questions
-
How many Mortgage complaints have been filed in New York?
26,830 complaints about mortgage have been filed from New York.
-
Which company gets the most mortgage complaints in New York?
Wells Fargo & Company leads with 3,525 mortgage complaints in New York.
-
What is the most common issue with mortgage in New York?
The most frequently reported issue is Loan modification,collection,foreclosure with 7,136 complaints.
Legal Disclaimer: FreeNetLaw provides general legal information, not legal advice.
The information on this site is not a substitute for consultation with a licensed attorney.
Laws vary by jurisdiction and change frequently. Always verify information with official sources and
consult a qualified attorney for advice about your specific situation.
Source: Consumer Financial Protection Bureau — Consumer Complaint Database. Accessed June 2026.