Student loan Complaints in West Virginia
West Virginia consumers have filed 529 complaints about student loan with the CFPB. See which companies are involved and what issues consumers report most often.
Data last updated: Jun 1, 2026Key Takeaways
- 529 student loan complaints from West Virginia.
- Navient Solutions, LLC. has the most complaints (163).
- Most common issue: Dealing with your lender or servicer.
529 Total student loan complaints
30 Companies involved
12 Distinct issues
Top Companies for Student loan in West Virginia
| Company | Complaints | % of Total |
|---|---|---|
| Navient Solutions, LLC. | 163 | 30.8% |
| Mohela | 100 | 18.9% |
| Aes/pheaa | 63 | 11.9% |
| Nelnet, Inc. | 50 | 9.5% |
| Maximus Federal Services, Inc. | 33 | 6.2% |
| Slm Corporation | 22 | 4.2% |
| EdFinancial Services | 16 | 3.0% |
| ACS Education Services | 7 | 1.3% |
| Genesis Lending | 7 | 1.3% |
| JPMorgan Chase & Co. | 7 | 1.3% |
| Transworld Systems Inc. | 7 | 1.3% |
| Heartland Payment Systems Inc. | 5 | 0.9% |
| Wells Fargo & Company | 5 | 0.9% |
| Central Research Inc | 4 | 0.8% |
| Servicer under contract with Federal Student Aid | 4 | 0.8% |
| Citizens Financial Group, Inc. | 2 | 0.4% |
| Discover Bank | 2 | 0.4% |
| Ecmc Group, Inc. | 2 | 0.4% |
| Keycorp | 2 | 0.4% |
| PNC Bank N.A. | 2 | 0.4% |
Common Issues
How Companies Respond
Breakdown of how companies respond to student loan complaints from West Virginia.
| Response | Count | Percentage |
|---|---|---|
| Closed with explanation | 465 | 87.9% |
| Closed with non-monetary relief | 27 | 5.1% |
| Untimely response | 13 | 2.5% |
| Closed with monetary relief | 11 | 2.1% |
| In progress | 8 | 1.5% |
| Closed without relief | 3 | 0.6% |
| Closed | 2 | 0.4% |
Frequently Asked Questions
-
How many Student loan complaints have been filed in West Virginia?
529 complaints about student loan have been filed from West Virginia.
-
Which company gets the most student loan complaints in West Virginia?
Navient Solutions, LLC. leads with 163 student loan complaints in West Virginia.
-
What is the most common issue with student loan in West Virginia?
The most frequently reported issue is Dealing with your lender or servicer with 250 complaints.
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The information on this site is not a substitute for consultation with a licensed attorney.
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Source: Consumer Financial Protection Bureau — Consumer Complaint Database. Accessed June 2026.