Prepaid card Complaints in District of Columbia
District of Columbia consumers have filed 107 complaints about prepaid card with the CFPB. See which companies are involved and what issues consumers report most often.
Data last updated: Jun 1, 2026Key Takeaways
- 107 prepaid card complaints from District of Columbia.
- American Express Company has the most complaints (32).
- Most common issue: Trouble using the card.
107 Total prepaid card complaints
27 Companies involved
9 Distinct issues
Top Companies for Prepaid card in District of Columbia
| Company | Complaints | % of Total |
|---|---|---|
| American Express Company | 32 | 29.9% |
| Citibank, N.A. | 9 | 8.4% |
| Netspend Corporation | 9 | 8.4% |
| U.S. Bancorp | 8 | 7.5% |
| Incomm Holdings Inc. | 7 | 6.5% |
| Block, Inc. | 6 | 5.6% |
| Blackhawk Network Holdings Inc. | 4 | 3.7% |
| Comerica | 4 | 3.7% |
| ADP Inc. | 3 | 2.8% |
| Bank of America, National Association | 3 | 2.8% |
| Chime Financial Inc | 3 | 2.8% |
| Empowerment Ventures, LLC | 2 | 1.9% |
| Fiserv Finxact Core | 2 | 1.9% |
| Google Compare Credit Cards Inc. | 2 | 1.9% |
| Access Capital Services, Inc. | 1 | 0.9% |
| Colony Brands, Inc. | 1 | 0.9% |
| Credit Karma, LLC | 1 | 0.9% |
| Equifax, Inc. | 1 | 0.9% |
| Experian Information Solutions Inc. | 1 | 0.9% |
| First Citizens Bancshares, Inc. | 1 | 0.9% |
Common Issues
How Companies Respond
Breakdown of how companies respond to prepaid card complaints from District of Columbia.
| Response | Count | Percentage |
|---|---|---|
| Closed with explanation | 78 | 72.9% |
| Closed with monetary relief | 20 | 18.7% |
| Closed with non-monetary relief | 7 | 6.5% |
| In progress | 1 | 0.9% |
| Untimely response | 1 | 0.9% |
Frequently Asked Questions
-
How many Prepaid card complaints have been filed in District of Columbia?
107 complaints about prepaid card have been filed from District of Columbia.
-
Which company gets the most prepaid card complaints in District of Columbia?
American Express Company leads with 32 prepaid card complaints in District of Columbia.
-
What is the most common issue with prepaid card in District of Columbia?
The most frequently reported issue is Trouble using the card with 41 complaints.
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Source: Consumer Financial Protection Bureau — Consumer Complaint Database. Accessed June 2026.