Student loan Complaints in District of Columbia
District of Columbia consumers have filed 1,098 complaints about student loan with the CFPB. See which companies are involved and what issues consumers report most often.
Data last updated: Jun 1, 2026Key Takeaways
- 1,098 student loan complaints from District of Columbia.
- Aes/pheaa has the most complaints (234).
- Most common issue: Dealing with your lender or servicer.
1,098 Total student loan complaints
30 Companies involved
14 Distinct issues
Top Companies for Student loan in District of Columbia
| Company | Complaints | % of Total |
|---|---|---|
| Aes/pheaa | 234 | 21.3% |
| Navient Solutions, LLC. | 224 | 20.4% |
| Mohela | 203 | 18.5% |
| Nelnet, Inc. | 104 | 9.5% |
| EdFinancial Services | 55 | 5.0% |
| Maximus Federal Services, Inc. | 42 | 3.8% |
| Citibank, N.A. | 22 | 2.0% |
| Heartland Payment Systems Inc. | 19 | 1.7% |
| Servicer under contract with Federal Student Aid | 19 | 1.7% |
| ACS Education Services | 17 | 1.5% |
| Slm Corporation | 17 | 1.5% |
| Discover Bank | 16 | 1.5% |
| Great Lakes | 11 | 1.0% |
| Transworld Systems Inc. | 10 | 0.9% |
| Wells Fargo & Company | 10 | 0.9% |
| Access Group Inc. | 8 | 0.7% |
| JPMorgan Chase & Co. | 7 | 0.6% |
| Social Finance, Inc. | 7 | 0.6% |
| Utah System of Higher Education | 7 | 0.6% |
| Earnest Inc. | 5 | 0.5% |
Common Issues
How Companies Respond
Breakdown of how companies respond to student loan complaints from District of Columbia.
| Response | Count | Percentage |
|---|---|---|
| Closed with explanation | 927 | 84.4% |
| Closed with non-monetary relief | 98 | 8.9% |
| Untimely response | 35 | 3.2% |
| Closed with monetary relief | 26 | 2.4% |
| Closed without relief | 5 | 0.5% |
| In progress | 5 | 0.5% |
| Closed | 2 | 0.2% |
Frequently Asked Questions
-
How many Student loan complaints have been filed in District of Columbia?
1,098 complaints about student loan have been filed from District of Columbia.
-
Which company gets the most student loan complaints in District of Columbia?
Aes/pheaa leads with 234 student loan complaints in District of Columbia.
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What is the most common issue with student loan in District of Columbia?
The most frequently reported issue is Dealing with your lender or servicer with 607 complaints.
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Source: Consumer Financial Protection Bureau — Consumer Complaint Database. Accessed June 2026.