Prepaid card Complaints in Florida
Florida consumers have filed 1,246 complaints about prepaid card with the CFPB. See which companies are involved and what issues consumers report most often.
Data last updated: Jun 1, 2026Key Takeaways
- 1,246 prepaid card complaints from Florida.
- American Express Company has the most complaints (314).
- Most common issue: Trouble using the card.
1,246 Total prepaid card complaints
30 Companies involved
13 Distinct issues
Top Companies for Prepaid card in Florida
| Company | Complaints | % of Total |
|---|---|---|
| American Express Company | 314 | 25.2% |
| Incomm Holdings Inc. | 144 | 11.6% |
| Comerica | 125 | 10.0% |
| Block, Inc. | 106 | 8.5% |
| Netspend Corporation | 84 | 6.7% |
| Empowerment Ventures, LLC | 56 | 4.5% |
| Blackhawk Network Holdings Inc. | 39 | 3.1% |
| Paypal Holdings, Inc | 38 | 3.0% |
| U.S. Bancorp | 36 | 2.9% |
| Conduent Incorporated | 33 | 2.6% |
| Chime Financial Inc | 27 | 2.2% |
| Newport Intermediate Inc. | 24 | 1.9% |
| Citibank, N.A. | 20 | 1.6% |
| Bank of America, National Association | 16 | 1.3% |
| Fiserv Finxact Core | 16 | 1.3% |
| ADP Inc. | 14 | 1.1% |
| Fifth Third Financial Corporation | 11 | 0.9% |
| Branch Messenger, Inc. | 9 | 0.7% |
| Capital One Financial Corporation | 8 | 0.6% |
| Google Compare Credit Cards Inc. | 8 | 0.6% |
Common Issues
How Companies Respond
Breakdown of how companies respond to prepaid card complaints from Florida.
| Response | Count | Percentage |
|---|---|---|
| Closed with explanation | 889 | 71.3% |
| Closed with monetary relief | 267 | 21.4% |
| Closed with non-monetary relief | 81 | 6.5% |
| In progress | 8 | 0.6% |
| Closed | 1 | 0.1% |
Frequently Asked Questions
-
How many Prepaid card complaints have been filed in Florida?
1,246 complaints about prepaid card have been filed from Florida.
-
Which company gets the most prepaid card complaints in Florida?
American Express Company leads with 314 prepaid card complaints in Florida.
-
What is the most common issue with prepaid card in Florida?
The most frequently reported issue is Trouble using the card with 486 complaints.
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Source: Consumer Financial Protection Bureau — Consumer Complaint Database. Accessed June 2026.