Student loan Complaints in Virginia
Virginia consumers have filed 4,108 complaints about student loan with the CFPB. See which companies are involved and what issues consumers report most often.
Data last updated: Jun 1, 2026Key Takeaways
- 4,108 student loan complaints from Virginia.
- Navient Solutions, LLC. has the most complaints (1,184).
- Most common issue: Dealing with your lender or servicer.
4,108 Total student loan complaints
30 Companies involved
16 Distinct issues
Top Companies for Student loan in Virginia
| Company | Complaints | % of Total |
|---|---|---|
| Navient Solutions, LLC. | 1,184 | 28.8% |
| Mohela | 761 | 18.5% |
| Nelnet, Inc. | 464 | 11.3% |
| Aes/pheaa | 458 | 11.1% |
| Maximus Federal Services, Inc. | 212 | 5.2% |
| EdFinancial Services | 185 | 4.5% |
| Slm Corporation | 138 | 3.4% |
| Servicer under contract with Federal Student Aid | 73 | 1.8% |
| Discover Bank | 50 | 1.2% |
| Wells Fargo & Company | 49 | 1.2% |
| Great Lakes | 46 | 1.1% |
| ACS Education Services | 45 | 1.1% |
| Transworld Systems Inc. | 31 | 0.8% |
| Ecmc Group, Inc. | 21 | 0.5% |
| JPMorgan Chase & Co. | 20 | 0.5% |
| Heartland Payment Systems Inc. | 18 | 0.4% |
| First Associates Loan Servicing LLC | 15 | 0.4% |
| Keycorp | 15 | 0.4% |
| Citibank, N.A. | 14 | 0.3% |
| Genesis Lending | 12 | 0.3% |
Common Issues
How Companies Respond
Breakdown of how companies respond to student loan complaints from Virginia.
| Response | Count | Percentage |
|---|---|---|
| Closed with explanation | 3,507 | 85.4% |
| Closed with non-monetary relief | 249 | 6.1% |
| Untimely response | 211 | 5.1% |
| Closed with monetary relief | 71 | 1.7% |
| In progress | 42 | 1% |
| Closed without relief | 24 | 0.6% |
| Closed | 3 | 0.1% |
| Closed with relief | 1 | 0% |
Frequently Asked Questions
-
How many Student loan complaints have been filed in Virginia?
4,108 complaints about student loan have been filed from Virginia.
-
Which company gets the most student loan complaints in Virginia?
Navient Solutions, LLC. leads with 1,184 student loan complaints in Virginia.
-
What is the most common issue with student loan in Virginia?
The most frequently reported issue is Dealing with your lender or servicer with 2,145 complaints.
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The information on this site is not a substitute for consultation with a licensed attorney.
Laws vary by jurisdiction and change frequently. Always verify information with official sources and
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Source: Consumer Financial Protection Bureau — Consumer Complaint Database. Accessed June 2026.