Credit card Complaints in Illinois
Illinois consumers have filed 14,339 complaints about credit card with the CFPB. See which companies are involved and what issues consumers report most often.
Data last updated: Jun 1, 2026Key Takeaways
- 14,339 credit card complaints from Illinois.
- Citibank, N.A. has the most complaints (1,573).
- Most common issue: Problem with a company's investigation into an existing problem.
14,339 Total credit card complaints
30 Companies involved
20 Distinct issues
Top Companies for Credit card in Illinois
| Company | Complaints | % of Total |
|---|---|---|
| Citibank, N.A. | 1,573 | 11.0% |
| Capital One Financial Corporation | 1,542 | 10.8% |
| TransUnion Intermediate Holdings, Inc. | 1,520 | 10.6% |
| Experian Information Solutions Inc. | 1,375 | 9.6% |
| Equifax, Inc. | 1,346 | 9.4% |
| JPMorgan Chase & Co. | 1,214 | 8.5% |
| Synchrony Financial | 768 | 5.4% |
| Bank of America, National Association | 716 | 5.0% |
| American Express Company | 619 | 4.3% |
| Discover Bank | 510 | 3.6% |
| Bread Financial Holdings, Inc. | 337 | 2.4% |
| U.S. Bancorp | 321 | 2.2% |
| Barclays Bank Delaware | 306 | 2.1% |
| Wells Fargo & Company | 259 | 1.8% |
| Goldman Sachs Bank USA | 231 | 1.6% |
| TD Bank US Holding Company | 157 | 1.1% |
| Navy Federal Credit Union | 123 | 0.9% |
| Fifth Third Financial Corporation | 94 | 0.7% |
| Chime Financial Inc | 79 | 0.6% |
| CLGF Holdco 1, LLC | 77 | 0.5% |
Common Issues
How Companies Respond
Breakdown of how companies respond to credit card complaints from Illinois.
| Response | Count | Percentage |
|---|---|---|
| Closed with explanation | 8,777 | 61.2% |
| Closed with non-monetary relief | 3,374 | 23.5% |
| Closed with monetary relief | 1,740 | 12.1% |
| Closed without relief | 180 | 1.3% |
| In progress | 143 | 1% |
| Closed with relief | 94 | 0.7% |
| Closed | 19 | 0.1% |
| Untimely response | 12 | 0.1% |
Frequently Asked Questions
-
How many Credit card complaints have been filed in Illinois?
14,339 complaints about credit card have been filed from Illinois.
-
Which company gets the most credit card complaints in Illinois?
Citibank, N.A. leads with 1,573 credit card complaints in Illinois.
-
What is the most common issue with credit card in Illinois?
The most frequently reported issue is Problem with a company's investigation into an existing problem with 2,443 complaints.
Legal Disclaimer: FreeNetLaw provides general legal information, not legal advice.
The information on this site is not a substitute for consultation with a licensed attorney.
Laws vary by jurisdiction and change frequently. Always verify information with official sources and
consult a qualified attorney for advice about your specific situation.
Source: Consumer Financial Protection Bureau — Consumer Complaint Database. Accessed June 2026.