Student loan Complaints in Illinois
Illinois consumers have filed 5,206 complaints about student loan with the CFPB. See which companies are involved and what issues consumers report most often.
Data last updated: Jun 1, 2026Key Takeaways
- 5,206 student loan complaints from Illinois.
- Navient Solutions, LLC. has the most complaints (1,438).
- Most common issue: Dealing with your lender or servicer.
5,206 Total student loan complaints
30 Companies involved
17 Distinct issues
Top Companies for Student loan in Illinois
| Company | Complaints | % of Total |
|---|---|---|
| Navient Solutions, LLC. | 1,438 | 27.6% |
| Mohela | 971 | 18.7% |
| Nelnet, Inc. | 594 | 11.4% |
| Aes/pheaa | 504 | 9.7% |
| Maximus Federal Services, Inc. | 288 | 5.5% |
| EdFinancial Services | 255 | 4.9% |
| Slm Corporation | 142 | 2.7% |
| Servicer under contract with Federal Student Aid | 101 | 1.9% |
| Discover Bank | 72 | 1.4% |
| JPMorgan Chase & Co. | 66 | 1.3% |
| Wells Fargo & Company | 64 | 1.2% |
| Great Lakes | 55 | 1.1% |
| Transworld Systems Inc. | 55 | 1.1% |
| ACS Education Services | 51 | 1.0% |
| Heartland Payment Systems Inc. | 40 | 0.8% |
| Citibank, N.A. | 33 | 0.6% |
| Central Research Inc | 24 | 0.5% |
| Genesis Lending | 24 | 0.5% |
| Equifax, Inc. | 20 | 0.4% |
| TransUnion Intermediate Holdings, Inc. | 20 | 0.4% |
Common Issues
How Companies Respond
Breakdown of how companies respond to student loan complaints from Illinois.
| Response | Count | Percentage |
|---|---|---|
| Closed with explanation | 4,476 | 86% |
| Closed with non-monetary relief | 267 | 5.1% |
| Untimely response | 255 | 4.9% |
| Closed with monetary relief | 93 | 1.8% |
| In progress | 59 | 1.1% |
| Closed without relief | 39 | 0.7% |
| Closed | 9 | 0.2% |
| Closed with relief | 8 | 0.2% |
Frequently Asked Questions
-
How many Student loan complaints have been filed in Illinois?
5,206 complaints about student loan have been filed from Illinois.
-
Which company gets the most student loan complaints in Illinois?
Navient Solutions, LLC. leads with 1,438 student loan complaints in Illinois.
-
What is the most common issue with student loan in Illinois?
The most frequently reported issue is Dealing with your lender or servicer with 2,570 complaints.
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Source: Consumer Financial Protection Bureau — Consumer Complaint Database. Accessed June 2026.