Prepaid card Complaints in New Jersey
New Jersey consumers have filed 733 complaints about prepaid card with the CFPB. See which companies are involved and what issues consumers report most often.
Data last updated: Jun 1, 2026Key Takeaways
- 733 prepaid card complaints from New Jersey.
- American Express Company has the most complaints (222).
- Most common issue: Trouble using the card.
733 Total prepaid card complaints
30 Companies involved
12 Distinct issues
Top Companies for Prepaid card in New Jersey
| Company | Complaints | % of Total |
|---|---|---|
| American Express Company | 222 | 30.3% |
| Incomm Holdings Inc. | 94 | 12.8% |
| Fiserv Finxact Core | 54 | 7.4% |
| Empowerment Ventures, LLC | 39 | 5.3% |
| Blackhawk Network Holdings Inc. | 38 | 5.2% |
| Comerica | 36 | 4.9% |
| Block, Inc. | 33 | 4.5% |
| Netspend Corporation | 32 | 4.4% |
| Paypal Holdings, Inc | 26 | 3.5% |
| U.S. Bancorp | 18 | 2.5% |
| Bank of America, National Association | 17 | 2.3% |
| ADP Inc. | 15 | 2.0% |
| New York Community Bancorp Inc. | 12 | 1.6% |
| Newport Intermediate Inc. | 12 | 1.6% |
| TD Bank US Holding Company | 11 | 1.5% |
| Chime Financial Inc | 9 | 1.2% |
| Conduent Incorporated | 9 | 1.2% |
| Citibank, N.A. | 5 | 0.7% |
| PNC Bank N.A. | 5 | 0.7% |
| Wells Fargo & Company | 5 | 0.7% |
Common Issues
How Companies Respond
Breakdown of how companies respond to prepaid card complaints from New Jersey.
| Response | Count | Percentage |
|---|---|---|
| Closed with explanation | 504 | 68.8% |
| Closed with monetary relief | 179 | 24.4% |
| Closed with non-monetary relief | 42 | 5.7% |
| In progress | 4 | 0.5% |
| Untimely response | 3 | 0.4% |
| Closed | 1 | 0.1% |
Frequently Asked Questions
-
How many Prepaid card complaints have been filed in New Jersey?
733 complaints about prepaid card have been filed from New Jersey.
-
Which company gets the most prepaid card complaints in New Jersey?
American Express Company leads with 222 prepaid card complaints in New Jersey.
-
What is the most common issue with prepaid card in New Jersey?
The most frequently reported issue is Trouble using the card with 307 complaints.
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Source: Consumer Financial Protection Bureau — Consumer Complaint Database. Accessed June 2026.