Student loan Complaints in Washington
Washington consumers have filed 3,067 complaints about student loan with the CFPB. See which companies are involved and what issues consumers report most often.
Data last updated: Jun 1, 2026Key Takeaways
- 3,067 student loan complaints from Washington.
- Navient Solutions, LLC. has the most complaints (1,112).
- Most common issue: Dealing with your lender or servicer.
3,067 Total student loan complaints
30 Companies involved
16 Distinct issues
Top Companies for Student loan in Washington
| Company | Complaints | % of Total |
|---|---|---|
| Navient Solutions, LLC. | 1,112 | 36.3% |
| Mohela | 479 | 15.6% |
| Nelnet, Inc. | 317 | 10.3% |
| Aes/pheaa | 279 | 9.1% |
| Maximus Federal Services, Inc. | 155 | 5.1% |
| EdFinancial Services | 138 | 4.5% |
| Slm Corporation | 72 | 2.3% |
| Servicer under contract with Federal Student Aid | 51 | 1.7% |
| Wells Fargo & Company | 41 | 1.3% |
| Great Lakes | 33 | 1.1% |
| Heartland Payment Systems Inc. | 31 | 1.0% |
| Discover Bank | 28 | 0.9% |
| ACS Education Services | 24 | 0.8% |
| Citibank, N.A. | 23 | 0.7% |
| Genesis Lending | 21 | 0.7% |
| JPMorgan Chase & Co. | 17 | 0.6% |
| Transworld Systems Inc. | 13 | 0.4% |
| Citizens Financial Group, Inc. | 9 | 0.3% |
| Climb Credit Inc. | 9 | 0.3% |
| Ecmc Group, Inc. | 9 | 0.3% |
Common Issues
How Companies Respond
Breakdown of how companies respond to student loan complaints from Washington.
| Response | Count | Percentage |
|---|---|---|
| Closed with explanation | 2,685 | 87.5% |
| Closed with non-monetary relief | 151 | 4.9% |
| Untimely response | 123 | 4% |
| Closed with monetary relief | 67 | 2.2% |
| In progress | 21 | 0.7% |
| Closed without relief | 13 | 0.4% |
| Closed | 6 | 0.2% |
| Closed with relief | 1 | 0% |
Frequently Asked Questions
-
How many Student loan complaints have been filed in Washington?
3,067 complaints about student loan have been filed from Washington.
-
Which company gets the most student loan complaints in Washington?
Navient Solutions, LLC. leads with 1,112 student loan complaints in Washington.
-
What is the most common issue with student loan in Washington?
The most frequently reported issue is Dealing with your lender or servicer with 1,539 complaints.
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The information on this site is not a substitute for consultation with a licensed attorney.
Laws vary by jurisdiction and change frequently. Always verify information with official sources and
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Source: Consumer Financial Protection Bureau — Consumer Complaint Database. Accessed June 2026.