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Credit reporting, credit repair services, or other personal consumer reports Complaints in Massachusetts

Massachusetts consumers have filed 21,851 complaints about credit reporting, credit repair services, or other personal consumer reports with the CFPB. See which companies are involved and what issues consumers report most often.

Data last updated: Jun 1, 2026

Key Takeaways

  • 21,851 credit reporting, credit repair services, or other personal consumer reports complaints from Massachusetts.
  • Equifax, Inc. has the most complaints (6,002).
  • Most common issue: Incorrect information on your report.
21,851 Total credit reporting, credit repair services, or other personal consumer reports complaints
30 Companies involved
15 Distinct issues

Top Companies for Credit reporting, credit repair services, or other personal consumer reports in Massachusetts

Company Complaints % of Total
Equifax, Inc. 6,002 27.5%
TransUnion Intermediate Holdings, Inc. 5,920 27.1%
Experian Information Solutions Inc. 5,284 24.2%
Capital One Financial Corporation 578 2.6%
Bread Financial Holdings, Inc. 274 1.3%
Citibank, N.A. 259 1.2%
Bank of America, National Association 252 1.2%
Synchrony Financial 182 0.8%
JPMorgan Chase & Co. 154 0.7%
Discover Bank 136 0.6%
Wells Fargo & Company 136 0.6%
Nelnet, Inc. 122 0.6%
TD Bank US Holding Company 104 0.5%
Toyota Motor Credit Corporation 102 0.5%
Ally Financial Inc. 101 0.5%
Portfolio Recovery Associates, LLC 84 0.4%
Self Financial Inc. 73 0.3%
General Motors Financial Company, Inc. 72 0.3%
Navient Solutions, LLC. 72 0.3%
Barclays Bank Delaware 71 0.3%

Common Issues

Incorrect information on your report 8,275
Problem with a credit reporting company's investigation into an existing problem 7,457
Improper use of your report 5,029
Unable to get your credit report or credit score 523
Problem with fraud alerts or security freezes 258
Credit monitoring or identity theft protection services 181
Problem with a company's investigation into an existing issue 28
Fraud or scam 25
Identity theft protection or other monitoring services 22
Confusing or misleading advertising or marketing 15

How Companies Respond

Breakdown of how companies respond to credit reporting, credit repair services, or other personal consumer reports complaints from Massachusetts.

Response Count Percentage
Closed with explanation 15,569 71.3%
Closed with non-monetary relief 6,188 28.3%
Closed with monetary relief 76 0.3%
Untimely response 18 0.1%

Frequently Asked Questions

  • How many Credit reporting, credit repair services, or other personal consumer reports complaints have been filed in Massachusetts?

    21,851 complaints about credit reporting, credit repair services, or other personal consumer reports have been filed from Massachusetts.

  • Which company gets the most credit reporting, credit repair services, or other personal consumer reports complaints in Massachusetts?

    Equifax, Inc. leads with 6,002 credit reporting, credit repair services, or other personal consumer reports complaints in Massachusetts.

  • What is the most common issue with credit reporting, credit repair services, or other personal consumer reports in Massachusetts?

    The most frequently reported issue is Incorrect information on your report with 8,275 complaints.

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Source: Consumer Financial Protection Bureau — Consumer Complaint Database. Accessed June 2026.